JCD — THWACK

I would like to know if anyone has a workaround for this issue. It seems to be a no brainer to set the status of a denied ticket to "Not approved". I'm having this issue as well. We only require one approver to approve a ticket, but the ticket gets stuck in the "Pending Approval" status if it's denied.

in Add option for Change Control denials in Web Help Desk Comment by JCD November 2024

What permissions would affect this? It seems like only Admins have access to these tabs, it would be nice for everyone to be able to use the tabs.

in Techs Can't See the "Techs" and "Tech Groups" tab in the Calendar Module (12.8.2 and Higher) Comment by JCD November 2024

I will submit this issue as well to help build a case for their attention

in Techs Can't See the "Techs" and "Tech Groups" tab in the Calendar Module (12.8.2 and Higher) Comment by JCD September 2024

We are experiencing the same issue. Our current version is 12.7.9 - Build #12.7.9.8603. Have you found a resolution to this issue? I would like to know if others are also experiencing it.

in Techs Can't See the "Techs" and "Tech Groups" tab in the Calendar Module (12.8.2 and Higher) Comment by JCD September 2024

We are experiencing the same thing. Have you resolved the issue?

in Techs Can't See the "Techs" and "Tech Groups" tab in the Calendar Module (12.8.2 and Higher) Comment by JCD September 2024

JCD · Director

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