HoffVZXR

Field logic is great and sorely needed but it definitely needs to come to Service Catalog ASAP. Then the real testing can begin. Thanks for all of the team's efforts!

in Updates and Enhancements: Microsoft Teams Integration, Prevent service request ticket resolution with open tasks, Field Logic for Custom Forms (Labs) Comment by HoffVZXR October 2021

Teams integration definitely needs to be added at the channel level to allow anyone to submit a ticket (maybe with just a / command?). The current iteration requires individuals to add the add-in and also doesn't automatically integrate with their O365 SSO login. This all just seems like too many steps, especially when…

in Updates and Enhancements: Microsoft Teams Integration, Prevent service request ticket resolution with open tasks, Field Logic for Custom Forms (Labs) Comment by HoffVZXR October 2021

Nazim, This is currently available via Labs in the Setup page. There is an "Add to Slack" button.

in SolarWinds in-built Slack Alert notifications integration Comment by HoffVZXR April 2021

This is a duplicate of this: https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/i/feature-requests/sla-refinement

in Enable ability to exclude certain categories from being processed under SLA rules Comment by HoffVZXR April 2021

Providing a way to test workflows as well as modifying inputs after submission are huge QOL changes that I've been waiting to see for years now. Glad to see that its being worked on!

in What We're Working On for SWSD (January 18th, 2023) Comment by HoffVZXR January 2023

HoffVZXR

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