Haley

VoIP Monitor v1 does not collect Avaya MIBs; however, you should be able to use the Orion Custom Poller to collect the desired MIB information. In 2008, we plan to gather a subset of Avaya MIBs within VoIP Monitor. 

We appreciate your feedback. With the ease of use of the Microsoft Access to SQL 2005 Express migration tool, we decided to stick with their tool for migrating Cirrus databases from Access to SQL 2005 Express. We definitely understand your request and expectation for the installer to include a feature that migrates the…

I recommend creating a support ticket at www.solarwinds.com/support. Support should be able to resolve the issue.

Support and development have been unable to duplicate the scenario when there are not connectivity issues. You should be hearing from our support team over the next day or two, if you have a case with support, with additional information requests to help isolate the issue. If you do not have a case open, please submit one…

Yes, a Reviewer's Guide will be sent out to all beta participants which will include a list of new featues!

The main issue is that binary configs are not readable like the text based configs so the support would be limited to backing up the configs. We are evaluating supporting this feature for binary configs in a future release. 

First, ensure that the selected SQL Server is correct. If the SQL Server has an instance name, then this instance name must be included. For example, the MS SQL 2005 Express version that is available for download from our website has an instance name of SQLExpress. To select this SQL Server, the SQL Server name should look…

You can obtain the latest updates to the free TFTP Server and the Toolset TFTP server by either downloading the latest free TFTP Server from the Downloads section on our website or by downloading the Toolset hotfix from the Customer Portal under Downloads > Hot Fixes.

Any update on adding IPFIX support? sFlow, which is an available feature on many Nortel devices, is currently available in our NetFlow Traffic Analyzer beta. If you are an Orion customer with a valid maintenance agreement, you are welcome to join the beta program to test the newly incorporated flow technologies on your…

Bryan, Do you know which MIB on the 65xx switch running IOS includes the card serial number information? It looks like this specific device does not support Cisco's standard MIBs for card serial number information.

Thank you both for your comments and suggestions regarding the configuration change email notification. Please keep the suggestions coming. 

I posted a modified Device Template for the Cisco ASA version 7 device in the Device Command Templates sharing zone at . For the Cisco ASA device to use this template, perform the steps below: * Ensure the ASA device is SNMP enabled. * Ensure the ASA device has the Device Command Template field set to Auto Determine. *…

Thank you for the clarification. The export to comma delimited file will always separate the fields by commas. I will add a feature request to be able to export to a csv file where the separators are based off the Regional Settings List Seperator setting.

Can you also please provide a screenshot of the login screen for the device? And a screenshot of the view after you login to the device?

I recommend opening a case with support at https://forms.netsuite.com/app/site/crm/externalcasepage.nl?compid=638609&formid=12&h=3d0552f20b2e9bd6580b. Support can work with you to ensure we have the appropriate files and information to troubleshoot your issue.

If you are interested in joining the NetFlow beta to check out the new features and issue resolutions, you can sign up for the beta at http://www.surveymonkey.com/s.aspx?sm=HmC06amVVUntOrIZmKg0fw_3d_3d. 

 A few questions: 1.) what is the best way to get IP Sla configured on this router? You must have the read/write community string specified within Orion for VoIP Monitor to configure and collect IP SLA data for the desired Cisco device. You can double-check that the device has this read/write community string specified by…

I recommend running the repair on Orion. If the issue still persists, then run the Service Pack 2 again (update.exe). If you still see an issue, please let our support team know by posting an issue to https://forms.netsuite.com/app/site/crm/externalcasepage.nl?compid=638609&formid=12&h=3d0552f20b2e9bd6580b.

And another... "no configs to compare" ? I never saw this before in 3.5.1. Does this mean if I want to view changes over the last 2days, what if no changes were made for the last week? How does it compare the configs to know to pull the config down? There isn't an option to compare to the last downloaded configuration -…

Since some of our customers customize their own device templates, I cannot say for sure whether any of our customers are managing PLC devices with Cirrus. Hopefully, if these devices are being managed by some of our customers, someone will be able to chime in within this forum :) If you would like assistance creating a…

The requirements for Cirrus to receive real-time configuration change detections are as follows: * Devices must be configured to send traps or syslog messages to the Cirrus server. Please refer to the device's configuration guide for assistance. * A syslog server or trap receiver that can execute a third party program and…

The alert appears to be a node status alert. Only custom properties assigned to the node can be used in the Node alerts. You should be able to view the Circuit ID value using the ${CircuitID} variable for Interface specific alerts.

Are the misconfigured call paths for sites that are set up in VoIP Monitor as manually managed devices? If so, the next time you get the misconfigured call path issue, I recommend performing the steps below: * Navigate to the VoIP Settings * Click on Call Paths * Clicking next * Select to skip auto-discovery * Locate the…

I recommend contacting our Sales Department at P: 866.530.8100 so they can provide assistance with the expiration so you can evaluate our Orion and NetFlow a bit longer. The development team is also still trying to isolate the issue. Can you please provide your OS version and SP level and your regional language settings? 

VoIP Monitor v2 - Release Candidate does not include the ability to specify a source IP; however, it will enable you to manually configure the IP SLA operations for selected devices. When you manually configure the IP SLA operations, you can include the source-ip command. Note that rebooting the device will require you to…

I have not seen the issue you are describing. I recommend you contact our Support Team at https://forms.netsuite.com/app/site/crm/externalcasepage.nl?compid=638609&formid=12&h=3d0552f20b2e9bd6580b. One of our support reps should be able to help you troubleshoot the issue.

Can you please elaborate on this request? I want to ensure I fully understand your request before commenting on whether there are options available today or whether this would be a feature request for a future release.

Esteban, Thanks for the update. The ability to import configs is sort of a hidden feature we plan to document in the next major release. Being that the feature is not yet documented, I bet the support rep did not see our internal notes on the feature. Most menu-driven devices are not supported by Cirrus. The exceptions are…

Also, please ensure the System Manager is closed.

Don, Can you please elaborate on what you mean by a group master baseline feature?