HLC-helpdesk · IT Administrator · ✭✭✭✭✭

I'm no longer using WHD. Solarwinds no longer offer a free single user version. Trial version expires & not even a clean install gets another 14 days free I've now moved over to osTicket free forever

I'm in complete agreement. Our WHD is internal only (no access from the internet), therefor it does not require the same level of enforcement.

No, I tried what was suggested with no change. I ended up going back to an earlier version because I don't have the hours spare to fluff around with it

migrate.bat??? thank you. Didn't know about that previously. So I ran migrate.bat (as administrator) &.... C:\WebHelpDesk>migrate The system cannot find the path specified. I've installed to WHD C:\WebHelpDesk

Hi Avadhut. Interestingly it worked fine on the previous build. It's only since upgrading to 12.8.5 this has started. Outgoing Mail Accounts (in WHD) is "Authorized" with Exchange/O365 There is nothing in the release notes for 12.8.5 mentioning changes to O365 connectivity I have not made any changes other than updating

Apologies, If forgot to mention it's O365 outbound email Inbound email is being accepted & processed same as previous builds Outgoing emails are 'Authorized' etc. It worked fine on the previous build.

Hi Again Avadhut, Any idea on how long it will take until the single user free edition is fixed & available again? Regards.

Hi Avadhut I'm after the Free version, not the Trail version https://www.solarwinds.com/free-tools/free-help-desk-software/registration The FREE version is still showing: WEB HELP DESK FREE EDITION TRIAL IS UNDERGOING MAINTENANCE Please contact us at sales@solarwinds.com and an ITSM expert will be in touch shortly

Hi Avadhut, this is still ongoing after 3 months & new releases & hotfixes... Do you have any idea when the free version will be available again? Thanks, Ralph

Hi Pabely, no not resolved yet. The last comment from Avadhut saying they're working on it. The page: https://www.solarwinds.com/free-tools/free-help-desk-software/registration says "WEB HELP DESK FREE EDITION TRIAL IS UNDERGOING MAINTENANCE"

Thank you, that seems to have cured it. I hasn't sent a duplicate in 4 days Ralph

Hi Avadhut, Hope our troubleshooting above will be of use to you. Feel free to reach out to me if there is anything I can do/test to assist. Ralph

Free until you restart the server or service At least Avadhut.Deshpande (product manager) says they're working on this (troubleshooting is complete )

Now running 12.8.3 - Build #12.8.3.1813 Nice how it automatically updated my SQL DB from 12.8.2 to 12.8.3 Here we go again with 14 days

Restarting WHD killed the free license So, now I'll backup my DB, blow away that VM, start & update my template VM & install 12.8.3

Here we are 0800 on Monday morning & It's showing Lets see what it's like after lunch, then I'll start with a WHD restart, then a system restart.

It's Friday (yay) & my 'free' version says I have 0 days left (after midday in New Zealand) It'll be interesting to see what it says on Monday (yuk)

Scheduled E-Mail Delivery Threshold is set to 5 (I haven't touched this since installation)

I certainly do... wrapper.java.additional.19=-Dwhd.12.7.8.not.send.mail.individually=false Also got it in wrapper.conf

We're using Exchange/Office365 & OAuth (we're a onmicrosoft.com client with a Tenant ID etc), outgoing mail smtp.office365.com

Update. I've switched from PostgreSQL to SQL Server (express) & the same issue is still happening. Looking in history_entry I see 3 entries: (I've copied 2 columns) for one email Entry_Date - Detail_Text 11:38:23.000 - "Hi Andrew, Thank you for letting me know..." 11:38:34.000 - An email was sent to Andrew... 11:38:38.000…

Thank you! Didn't think I was going daft so soon. It'll be interesting to see what happens in 8 days, my new clean install of the free version will expire. I'm still running 12.8.2.1372 I'll report back then

That is where I got it from.

I found the answer... & updated to v12.8.2 * Environment Variables\System Variable Variable name: JAVA_TOOL_OPTIONSVariable value: "-Dos.name=Windows Server 2016" Then the install/db creation worked fine. I am surprised this information or even creating the variable is not included in the installation Anyway, it's all…