GZhytar

Hi BLCScott, from described situation it seems that license is corrupted on that machine. Please open support ticket and Support Team should resolve this. thanks

Hi SpinnerRow, please look at this post: I'm pretty sure you'll need to update your firmware. thanks

Hi Dhakshinamoorthy, NPM 9.1 is an quite an old version and I afraid it's not supported anymore. I'm pretty sure this problem was fixed in one of the later releases. If you have active maintenance, you can download NPM 10.2.2 from the customer portal, if you are not under active maintenance, you can download NPM 10.2.2 in…

Hi byrona, this is known defect tracked internally as case 33906. I've updated it with your feedback (it appears that you are the first one complained about this). thanks

Folks, I see value of having all info in one place (Node Details), but right now you can use existing System OID resource (from Node Detail Reports category) that you can add to aNode view. thanks

Hi, e.g. you can execute this system stored procedure: exec sp_helpfile thanks

Hi JustBen, you have 2 options right now. 1. You can use Traffic Viw Builder resource to build Endpoint View for specific IP Address/Hostname. The limitation of this approach is that you need to specify NetFlow Source also (you need to know through which device traffic is going). 2. You ca use Search by Endpoint resource -…

Hi there! I need community help here. To speed up investigation of Huawei support, can anyone provide packet capture (e.g. using WireShark utility - www.wireshark.org) containing NetStream traffic from some of Huawei devices with default configuration? 40-60 minutes should be enough (not less then 30 at least), longer -…

Hi Benjie187, please try to query this OID (1.3.6.1.4.1.9.9.387.1.2.2.0) on your device using SolarWinds Toolset or SNMP walk utility (http://www.net-snmp.org/) If this OID doesn't respond or responds with 0, there are some problems with NetFlow configuration through SNMP (e.g. problems with particular IOS) The good news…

hi mrbmuneer, Matt provided a good answer about the current Custom property Editor functionality. Taking your interest in Custom properties, you may find interesting this post. If you are interested in participating in the beta, please fill out this survey.

Hi Justinh, considering such a high number of flows you have I would recommend you to enable Top Talker Optimization feature from NetFlow 3.6. It will provide you with better performance and reduce storage/SQL server requirements - please find more information here…

lchance, ecklerwr1 is absolutely right. By default NTA performs DNS resolution one's per 7 days. Furthermore, if you have lots of quick expiring IP addresses, service will not be able to resolve all of them. Especially for that scenario in NTA 3.5 we announced On Demand DNS resolution feature. Enabling this feature should…

r0berth1, haven seen that particular issue before. I would strongly recommend you to open support ticket so you will be informed when any fixes are available. http://thwack.com/support/ thanks

BryanBecker, mrxinu is right. In your case you should do this: * Disable "Automatic addition of NetFlow sources" option under Admin settings * Enable "Allow monitoring of flows from unmanaged interface" * Manually check which sources to enable/disable using Manage NetFlow Sources. thanks

Hi pvaldes, RC3 build is absolutely same as official RTM, there is no need to upgrade. thanks

Folks, closing the loop here - we cleared the misunderstanding and ticket is closed. In a nutshell, when the node/interface is Unmanaged, it only means node/interface is not polled. As a side effect the alerts are not triggered, because the alert engine does not detect any change on the node/interface (as it is not…

Hi lawyer26, please change value to "true" in c:\inetpub\solarwinds\web.config (or any location where your web-site is) for section <add key="HubbleActive" value="true"/> We recommend to make backup copy of web.config file before making changes and save it to another location (not in a Web-site folder) thanks

Hi sotherls, this settings are for cleaning up expired IP addresses from your database (IP addresses that do not below to any flows). Regarding to your problem, possible solution could be to install NTA 3.6 where we've implemented On-Demand DNS option. It means that NTA will not resolve all IP addresses that pass through…

HI telecom116, please capture Wireshark trace while reproducing the problem and open support ticket so Dev team can investigate this one thanks

Hi NRoger, had you seen NetFlow data before you reinstalled NTA? Please try this steps to troubleshoot: 1. Use WireShark at NTA box to confirm that NetFlow data exported to that machine 2. Check ports on which NTA listen for data: Admin->NTA Settings->NetFlow Collector Services. Default port for Cisco devices in 2055, for…

Hi MartynLawson, problem with false reboot alerts was fixed in latest available NPM release: 10.1.2 Please can you check which version of NPM you have and update to 10.1.2 if your one is older. In case you already use 10.1.2, please open support ticket under customer portal so we can investigate your issue in details.…

Hi twkirk, just to clarify Andy's post. "Allow monitoring of flows from unmanaged interfaces" allow you to save data to DB when one of the interfaces in conversation is unmanaged by Orion (not in database), but the second one still should be managed and monitored by NTA. If both interfaces are unmanaged, unfortunately,…

Hi Lbsurf2ca, please take a look at Application Performance Monitor. You can download free trial that integrates inside Orion and doesn't require agents to be installed on monitored machines. thanks

Hi Simone, This error is very general so it’s impossible to tell what is the root cause here. What is the number of you active Support ticket so I can take a look at it? thanks Georgiy Zhytar | Sr. Development Lead SolarWinds | IT Management, Inspired By You

Sirpaw, if you have active maintenance I would recommend you to install latest and most powerful NTA version - 3.6 RC3. All known problems during installation were fixed there including yours. Here the NTA 3.6 RC thread - http://thwack.com/forums/162.aspx thanks

twangster, please can you post screenshot of how your application definition looks like? thanks

Hi Dave, I'm glad to inform you that latest version of NTA 3.5 should address your issue. Here steps you need to perform: * Go to NetFlow Summary view - click NetFlow Settings button in the top right corner of the view * Under GlobalSettings check option "Allow monitoring of flows from unmanaged interfaces" - Flow packets…

tylerlucas, this is known bug of NTA 3.6. It is fixed in Hotfix 1 for NTA 3.6. If you are currently under active maintenance, please download it under customer portal: http://www.solarwinds.com/customerportal/customerhome.aspx Hotfix 1 corrects an issue with reporting information on Top XX Applications and Top XX IP…

ncsisnet, please take a look at this post, I guess you might have same case. thanks

Hi Kalyan, in NTA 3.7 (which should be available very soon - see announcements at www.solarwinds.com ) we've added "Top 100 Conversations including applications" report. It doesn't have hostnames, but have IP addresses instead. You can use this report and using Report Writer add Filter condition by Node vendor or type.…