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I'm on version 12.1 and I can see something that looks interesting in Setup > Tickets > Options > Allow Non-User CC Updates (checkbox) The info balloon on it states: Allow Non-User CC Updates Indicates whether to allow Ticket updates, via email, from people who are not helpdesk users, but were CC or BCC recipients on the…

Last problem that I just noticed is the AJAX "All Nodes Tree" and the grouping. I didn't mind it that much when it started having you click for more than 100 nodes after expanding the AJAX tree, but now I noticed its limiting the top level display to 100 nodes. This is a bad thing, our top level is showing all the sites…

I have been using NPM for some time now and about 2 revisions ago (upgrade from NPM 9.1 to 9.5 timeframe) I experienced this same issue with the basic alerts. I never did find an answer to why the basic alerts fail, but my workaround may help. Under active alerts in NPM, I removed all the basic alerts and configured ALL of…

I would advise that you contact Support directly. Denny LeCompte Sr. Product Manager, Orion SolarWinds

This can be systemic of agents that are copies of each other - say if two systems were imaged with the same image, but the certificate stores weren't cleared first. When two identical certificate agents connect, the appliance assumes it was a missed disconnect and disconnects the old one. If it's actually two different…

Have you tried this? www4.solarwinds.net/.../topic.asp Denny LeCompte Sr. Product Manager, Orion SolarWinds

Reply-Address... it's right there on your screen capture. Change "NPM@SolarWinds.com" for an address in your organization.

I need a solution as well. We must use SSL for security compliance

+1 here. Great suggestion. Along the same topic, here.

While I don't think we've done the exact case, our FoE product relies on being able to do a P2V(or Backup/Restore) to accomplish the initial push. I was talking with another dev, and the only thing we were worried about was the licensing, and we both felt things should be fine for a straight P2V. In the worst case, park…

Following on from my question - is the alert status only updated when the Configuration Collection is run? This would explain the 12 hrs. Thanks again

NPM devices in EOC with a drop-down node tree.. just like NPM. Not sure I understand the question. Can you elaborate? Is there anything planned by development to present a clean advanced alerts in a wide column (like OpenView-Tivoli for example) as a big-board ? Can you provide more detail on the problem you're trying to…

dragon20, Orion 9.1 and 9.5 use SNMP to gather data from ESX servers, and the LUNs are not exposed in SNMP (so a universal device poller won't work).. We plan to add this functionality in the future, which will require pulling data from VMware's proprietary API.

I had a similar issue with a wireless card long ago. (It's a long story, but I needed the TFTP server to be on the same subnet as my wired NIC) I would simply disable my laptop's wireless card (leaving the wired NIC active), start the TFTP server and then re-enable the wireless card. Definitely not a graceful solution, but…

it doesn't put the domain name on the url. Is there a way to do this. The name come across as http://schsw:8080/orion i'm looking for it to say http://solarwinds.test.com:8080/orion they is no way my phone can get to this domain with out this. I have open a port on the firewall to acknowlwdge the alerts, this was to help…

From my experience, I think anything that installs via MsiInstaller is going to get caught and logged, but things that have their OWN installers either need to log this stuff on their own or won't be caught in the Event Log. You could use process auditing and look for stuff like "setup.exe" or "install.exe" to catch a…

 Not at this time. What you want to do will be possible in Application Performance Monitor 2.0, which will release soon.