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Thank you so much, that helped me figure it out. I was able to renew the certificate using portecle and following the instructions on the documentation. Although the documentation is for windows, it was still very helpful for the VA appliance. All I did was: 1. Copy the existing keystore_new.jks file from the virtual…

 Win2k doesn't support the same WMI counters.

Tried to edit but didn't seem to take... I tried to go a "get" with the same proifile and got a path error so I managed to fix it to where it worked. However a "put" doesn't seem to do anythign at all, it just gives a folder listing and stops: COMMAND> SSH_FXP_OPENDIR: path: /u00/home/batch/prod/files SSH_FXP_HANDLE:…

I see in the Information Service v2.0 log an error that says "Information Service failed to open a channel. Could not find file 'D:\Program Files\SolarWinds\Orion\Information Service\2.0\SWNetPerfMon.DB' The time associated with this error does not directly coinside with my retry attempts and it does not recur every time I…

Dev took a look, and they suggested you open a Support ticket.

Seems like the WLC connector should pick it up - the connector is matched to the right log (i.e. checklogs says the data is in local4.log, CiscoWLC is configured for local4.log)? If so, our connector just might need to be tweaked, so you might have to submit a log sample and see if we can get it fixed.

This is a high priority for us. One question: For a switch, figuring out the device dependencies is something that can be done somewhat automatically by analyzing the topology. But what about when an edge router goes down? We're looking for a way to allow users to define dependencies in a simple UI, but that type of…

Mike, Some fields can't be edited. The Contact field you are talking about is a field populated by SNMP and can't be edited directly. Any change you make would be overwritten eventually. Suggest you create a new CP similar to Contact and then you can edit it. Otherwise edit the contact information on the device directly.

Yeah, when you import the config it's going to try to talk to the database server IP remotely. Best bet is to open a support case and make sure everything migrates cleanly. It's the best way to go (L4 => single) but it's good to have a little oversight on the extra steps that might require lower level access.

Hi quiglax, Have you already checked the 'Setting Up Email' section in the Admin Guide? Also, regarding the bulk deletion of tickets, here is an article which might help you with that. Kind regards, Maria

Would be nice if my alerts worked at all

Unfortunately, there is no way to do this via the web. It's all happening within the standard poller, which is why we didn't put it on the web in the first place. We'll be changing the way this works next year to allow web-based admin.

Wish you luck. Every time we upgrade its a hassle and never goes well. We usually need to open a ticket. Last upgrade of one poller, NTA, NCM and additional web server took 6 hours to sort out. One before that a Solarwinds tech spent 4 hours doing. I have no desire to ever upgrade again.

Question: what OS are you running your RDP session from? I'm guessing Vista because I had the same problem the first time I ran RDP after a new Vista install. This article saved my bacon. Basically, Vista RDP uses a new feature called "auto-tuning for the TCP/IP receive window", and it is BROKEN!!! As soon as I disabled…

 No, but we're hoping to get this funcitonality into the next release after 9.0.

 mrankin: Support can't extend a license, but Sales can. Please contact sales@solarwinds.com, and I assure you that someone will get back to you.

p. 113 of the NCM 7.5.1 Admin Guide states: "When you enable the change approval system, SolarWinds NCM prevents the system from executing device uploads until an NCM administrator has approved the scheduled job." I see that when NCM's approval system is enabled, an email is sent to a configurable list of users to notify…

You can create a new view that doesn't include any Thwack resource. You can associate the Thwack-less views with certain accounts. More details in the Admin Guide.

In CheckPoint's management center, you can set certain ACLs to the 'log' target. I think out of the box some level of info is logged, then you can specify each ACL to log if you want that in addition. I'm not 100% confident how - in other devices denied traffic is logged by default, but I can't remember if that's the case…

GREAT IDEA!!!! I will second this.

You download it from your customer portal. What else were you told?

I just replaced a router that was already in Cirrus, and it did eventually rediscover it as a different Router model than was previously in place. I haven't figured out the discovery timing yet, or if it can be triggered manually, but it will eventually happen. I've been playing with "snmp-server location" settings as a…

Turned out to be a permissions issue in the temp folder under where I needed to give "network service" full access. Somewhere in the upgrade process this was an error that was unreported.

Ok , I think this is actually related to how NPM is connected to the database. That might be where this problem is.

The DetectionTime value is taken from the log, and effectively a timestamp with timezone is assigned to stamp an absolute time at the time the log is read (say, at the agent, syslog server, or if you're forwarding syslog all the way to the LEM appliance, to the LEM appliance). Generally, though, we don't take the timestamp…

The last place I've seen this log file was on the desktop, and it was an XML file, but it seems to be pretty unreliable when you see this error. Also in my experience, the issue is minor, and it's actually successfully installed (does everything seem okay with the agent you installed?). Remote installer: you run this from…

Use WMI and not SNMP. You will then see the mount points.

There is a SolarWinds Certified Professionals Group on Linkedin which sometimes contains job postings from our partners and various recruiters. It was opened up to anyone a few years back, although not highly publicized. Anyone can become a member, simply by requesting. Skeeter

How are you monitoring the queued messages?

I'm open to correction but don't believe this is possible in SEUM (at least not yet).