FieldSupp0rt

Also once the Linux Agent is upgraded to 5.3.1 if you are still getting the same error there might be a program missing from the Linux server. Check the full log under: /opt/Storage_Manager_Agent/administrative/mod.adm.mu.MiscUtils_1.0/mod.adm.mu.MiscUtils.log Look for a line informing of the missing file/program. For…

Hi Kenshin, The Agent and Server should be running the same version. You can upgrade this Agent from the Web Console: Settings -> Upgrade Agents. For automatically registering new Agents with the main server make sure the SNMP Trap port is open (default in STM is UDP 10162) from the new Agent to the main server.

Hi rgendron, The only way to have a single Windows device in Storage Manager represent a cluster is if the cluster in active/passive. In this mode the Agent service will only be running on the active node, and the virtual IP will be used to identify this in Storage Manager. If there is a failover in the cluster the agent…

Hi bradley22, Try this one. You will need to put in the DeviceID of the VCentre that you are checking the ESX hosts from. You can get this by opening All Devices, filter by VMware VC and hover the cursor over the link to the vCentre. The DeviceID will be in the target URL in the status bar of the browser. Replace ***…

Node status is not equal to up

NPM default polling times: ICMP polling for status: ------------------------ Volumes = 120 sec Interfaces = 120 sec Nodes = 120 sec SNMP polling for statistics: ---------------------------- Volumes = 15 min Interfaces = 9 min Nodes = 10 min When a node fails to respond to a ping it is put into WARNING status. It is then…

Kiwi Syslog Server (even the free version) will log all your syslogs to an SQL database, seperate from NPM. You can set nodes to send syslogs to the same IP on different port numbers. So with Kiwi Syslog Server on the same server as NPM, if you have Kiwi listening on the the default port (514) and NPM listening on a…