Comments
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i was actually looking for how to do this for my offboarding tickets...
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Thanks Sebring. I will create e feature request to have the option to be unable to reopen closed incidents.
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Hi Sebring, Not sure to understand what you're saying. I'm saying this is not normal to be able to reopen closed incident, and you say that this is intended to prevent requesters to reopen closed incidents... Sorry, I don't get it. Thanks, Fabrice
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Hi Daniel, Thank you. But I want the ticket to close automatically. I don't want the agents to have to close the ticket manually if, for example, an approval is rejected. In this case they have nothing to do, so closing the ticket manually is just unnecessary work. What I would like is to be able to select the resolution…
