ElDeeBee · Customer support Engineer

Does the error message not list for you the possible incompatibility list? I suspect it may be integration, if you go to add/remove programs do you have an integration installed, if so what version?

Depends on what version you are using. 6.1 and prior, require you run the import job. 7.0, you can only add new nodes to Orion NPM via website and make them NCM nodes by selecting add to NCM during add. After they have been added you can always go to NCM settings on the webpage and manage the NCM nodes and either add or…

If you have recently upgraded NPM to 12.x but are not getting ASA Node View, follow these steps. Go the setting page and locate the Views by Device type link Locate the ASA object type in the list and under the nodes, select a Web view, select the "Node Details for ASA - Summary" view

You can restrict which users have access via NCM roles. You cannot restrict configs from being accessible on the web interface to any user that holds and NCM role..

Things to look for: * The account you are using needs to be a local admin account and not a domain account with local admin rights. * Go to the local Security Policy and under User Rights Assignment make sure the user is assigned to the “Log on as a batch job” policy.” Is assigned to the user you are trying to use. *…

What specific type of device are you trying to connect with? Did this work before you upgraded to 7.0?

Don, One thing you could do is look at the scheduled jobs and run the Execute Command script job. On the Command Script tab, you could load or type in your commands, then set the notification to email you the results. Alternatively, you can look at the Website and look into running a config template that may give you the…

What is the problem you are having? The main thing to make sure you do is to set the device template to the ASA template and not leave it as Auto Determine.

Obet, good job on laying out the issue giving us good insight to your issue. It appears that your device is expecting an additional id and password once you have passed the TACAC's authentication. Via this screen view: NTM03SAH009> enable Connecting to Tacacs server User Access Verification Username: ho\a009000101…

You can run a User Audit report to see if that gives you what you are looking for. On the NCM gui, go to reports, view, Audit, and run the User Activity Tracking Report to see if the approvals are in the actions.

Could be a template issue. Do you know what template you are using? Can you turn on NCM session tracing and see what the session-trace and debug files reveal?

It should be noted that there is already a Login failure report in NCM that you can run via the NCM report menu. njoylif - Good job on this report, just need to add that this report is created via the Orion NPM report writer so anyone using it may need to make additional custom sql changes. For example, the report points…

The mib.cfg on the solarewinds site is the latest version of the mib database. Often, the mib grows exponentially due to duplicate entries. When that is cleaned up, you will see the latest mib can be smaller than what was shipped. Via the download is a readme that explains how to replace your existing mib. If you must, you…

Go to your NPM website Click on the up right side where it reads Settings Click on NCM settings Go to the NCM Node management section and click on Add or Manage Nodes From here, you can select the individual nodes and either Add to or Remove from NCM.

If you are using NCM 7.0, make sure you have the latest 7.0.1 update applied. Next make sure you have run a db synchronization on the web.

You are correct, if you haven't made a change in 2 months the purge will delete all of them. No way to set that, however, once they are all gone, the next download will not have one to compare against so it will download the latest config and you will then have one.

What version of NCM are you using?

There was an issue with this when trying to run the additional web server. The fix was to move the integration certificate to the additional webserver. I suspect, the same concept applies here. Try following this knowledgebase on moving the certificate to the additional poller and see if that helps.…

I see that this issue may be related to either you job engine and/or the information service A couple of things we can try. You may be more successful doing the next few steps logged in as the local administrator and not the domain administrator. First, go to the add/remove programs and check the version of Information…

When you setup the policy it will analyze the most recent config type. There is an option to set that up as Any, Running, Startup, or Baseline. So if you select running, it is run against the most recent running config.

It appears NCM makes the connection, but then the device is not sending a valid prompt back. Either it is processing and NCM times out, or it never sends the prompt NCM is waiting for and times out. Can you send a screen shot of the device when you manually login to show the behavior the device does.

Ok, if you are seeing them in the syslog viewer, then the next step is to verify if an RTM.log file is being created. If so, then the log itself could reveal the issue. If not, then the rule in the syslog would be the first place to start troubleshooting. Also, what version of NCM are you using? If you are using 7.x, is…

If you have deleted the file, it can be recovered via any windows recovery methods. All reports are generally kept in the /program files/solarwinds/orion/reports subdirectory if you need to know where to restore it. If you need assistance with creating a report scratch or help restoring a default report please open an…

This NCM 6.x/NPM 10.1.x configuration (one NCM integrated to multiple NPMs), is not supported anymore with NCM 7.x/NPM 10.2 See the NCM 7.0 architecture post for more information.

Try adding the following lines to your comparison exclusion criteria. Ignoring crypto lines: ^[ \t\r\n\v\f]*crypto.*certificate Ignoring certificate line: ^[ \t\r\n\v\f]*certificate[ \t\r\n\v\f]*self-signed Ignoring hex data: ^[…

On a first time installation/upgrade to NCM 7.0, a synchronization must be run. Synchronization will update the NPM database with NCM nodes and other properties that are not currently present in the NPM database. From this point forward you will not need to run synchronize and you can only use the website to add/remove…

On your nightly config backup job, under the Download Config tab, there is an option to select "Only save Configs that have changed."

Benny, go to the NPM main settings page and edit the NCM settings. Make sure you have the correct hostname or ip address to your NCM server. If that is correct, make sure the Information services is started as well as NCM Caching and Polling service. If that is all good, you may have an incorrect version of Information…

If you configured everything via the admin guide, then the first place to look at would be the RTN.log file. Do you have one, and if so, what is in it?

Hello Dclick, How are you logged in? Do you have the problem if you are logged in as an administrator? Make sure also you are running the job as a local admin to the box. If that continues to not become available, open a case online with us and refer to this link so that we may take a closer look at it for you. Regards,…