ElDeeBee · Customer support Engineer

Actually session trace should give you output for both telnet and ssh, only snmp does not provide session traces. Is NCM configured for enable and setup with an enable password? Are you able to open a case online with use so we can get the trace and debug files and look into it further with you?

You can try to synchronize them first. Go to your NPM website Click on the up right side where it reads Settings Click on NCM settings Go to the NCM Node management section and click on Add or Manage Nodes On the right hand side click on Node Sync Click on Synchronize database Synchronization will update the NPM database…

Ok, just to be clear, this is an additional NPM poller and not a 2nd NPM installation correct? If so, go ahead and open a case online with the details of the issue as well as NPM and NCM diagnostics. You may refer to this link if you like and we'll do some more in depth research for you. Regards, Lorenzo Brizeño

User did not include the actual script he is using. What he was told was that the issue is coming from the script itself on the device, and not the device itself. Below is the failing script: /* .CHANGE_TEMPLATE_DESCRIPTION Change Login Banner on Cisco IOS devices .CHANGE_TEMPLATE_TAGS Cisco .PLATFORM_DESCRIPTION Cisco IOS…

Darryl, if you haven't recieved an answer yet, you need to run license manager and select upgrade as the option for NCM. Then it will prompt you for the activation key. If you don't have a network connection, you simply select the "This server does not have internet access..." option and manually register. You just need to…

Jason, look at the section on NCM 7.0 cannot be co-hosted with scalability engines Basically, what you want to do is no longer supported in NCM 7.0

If you are using NCM 6.x or earlier, the default username and password is Administrator and blank. After NCM 7.0, it uses the NPM login credentials.

If no RTN log is created, then the issue is within the trap viewer setup. Either your trigger conditions are not matching, or your rule is misconfigured. Double check with the admin guide to ensure you did it exactly and did not make a mistake. If everything is correct, start with the Message Type Pattern. Change it to *…

If those files are text files, then you can tftp them. You first need to create the config types in NCM. See Enabling a New Config Type in the NCM Admin guide: Chapter 5, page 93. http://www.solarwinds.com/documentation/orionNCM/docs/orionNCMAdministratorGuide.pdf

Things to check for: NCM syslog/traps viewers are no longer active. You must use the NPM syslog/traps viewer. Copy the syslog/trap rule over to the NPM syslog/trap (true for all architectures, even standalone). In NCM 6.1 and before the setup was to create a rule in your syslog/trap view that ran this executable:…

All NCM jobs are run via the scheduler, so yes you can schedule the Node Import job to run on a daily bases if you like.

Open you NCM application and go to File/Settings/Global Macro Settings and change the login information. Select "Reset all deices to use global login settings" to apply to existing nodes or From the website to go Manage nodes and select any node in question and edit the properties. Go to NCM Properties and in the Login…

Verified with customer that this will occur when you have two machines that cannot establish connection via WCF. From Microsoft WCF Community this kind of exception can be caused due to clock system not synchronized between NPM and NCM machines. According to Microsoft the 2 servers can only have certain time difference for…

Try adding this statement to you template: <Command Name="VirtualPrompt" Value="du-"/>

The Engine Started time and date stamp only apply to active pollers. Is the poller you are referring to a primary poller or a hot-standby. If it is a hot-standby, it will not update that field until the hot-standby becomes an active poller. If it updated in the past, it may be due to the fact the hotstandby became active…

Check your services and look for SQL SERVER. The instance name will be what is in the paranthesis. For example SQL SERVER (MSSQLSERVER) or SQL SERVER(SQLEXPRESS). Use MSSQLSERVER as your instance name to setup your SQL Server User Experience Monitor.

The solution to this can be found in knowledge base: support.solarwinds.com/.../ProblemDetail.cfm Note that you are looking for the exe that runs the install, most times it is named SolarWinds-Orion-9.5-<em>license</em>.exe/ It will be found in a sub-directory of the temp. For example you may need to go into ../temp/2/pb2…

Yes, you can customize the menu bar in a standalone NCM web console, the same way you would in an NPM web console. Settings/Customize/Customize Menu Bars Yes, the syslog and trap views on the NCM web console look exactly the same as the NPM web console via the Home tab. This is all true for NCM 7.x

If all it is waiting for is an "a" to continue try to add the following line to the template: <Command Name="PreCommand" Value="a"/> or if it needs a carriage return as well: <Command Name="PreCommand" Value="a${CRLF}"/>

In both NCM 6.x and 7.x when you run a download config job, there is the option in the Download config tab to "only save Configs that have changed"

Rajiv, The error you are getting is due in large part to the fact that 9.5 updates the database and it is not backward compatible to the 9.1 installation. To resolve this you need to restore a 9.1 version of the database first, then run the config wizard or move forward to 9.5 and resolve those issues outstanding.

It is typically the name you used that is the problem. First make sure that after you added the template to the device template folder, you restart NCM. Once that is done, and you are sure the syntax within the template is correct, post the name of the template you are trying to use and we can verify if that is a correct…

The error you are referring to can come from several causes. If after apply service pack 5, you still have the same issue please open a support ticket and then post the ticket number here and I can help you better. Be ready to supply Orion diagnostics to better determine the source of the issue. Also what if any other…

Sounds like what you want is a custom config type. See the NCM administrator guide on config types at: http://www.solarwinds.com/documentation/orionNCM/docs/orionNCMAdministratorGuide.pdf Look at Enabling a New Config Type. chapter 5, page 97 After you set up the config type, you may have to alter the template with the…

Hello Fable, I suspect that if they work through ssh that the login creds are fine. Most likely, you don't have the statement in your template that relates to SCP. You can try to copy this statement into your template. <Command Name="DownloadConfigIndirect" Value="write net ${StorageAddress}:/${StorageFilename}"/> If for…

Michael, Can you run the sql query on the database and get results? If any of the tables, bridgeport, interfaces, or nodes, are empty, the query should fail and you get the inventory message. If you have run a full inventory, then check the inventory settings to ensure you are requesting the bridgeport data.

Click on File/settings and go to Node list. On the right had side you will set the "Group the Routers/Switches by:" to Node group Then underneath that you can select the properties of the node to display, the order of the properties will be the sort order.

Starting in version 7.x, there is not a specific custom property editor for NCM. Nodes are managed via the core installation so all nodes are managed via the core database. Therefore, the Orion NPM custom property editor is what you would use. See appendex G of the NCM admin guide that states: All Orion product…

The config nightly backup will send you notice of devices that were backed up, not of changes. So, assuming you mean the Config change report job, it does have options to Show changes of only most recent to last baseline or since last download. Take a look at the change report job and see if you weren't getting emails from…

Peter, in addition to the instructions Jiri provided, you will need to create a new config type via your NCM admin guide. see "Enabling a new config type" http://www.solarwinds.com/documentation/orionNCM/docs/orionNCMAdministratorGuide.pdf config type1 = context1 For each context, create a new config type. In your template…