Derek

Comments

  •  ipMonitor 9 does not use SQL Express, but has a proprietary database system. What type of reporting are you looking to accomplish?
    in sa password Comment by Derek June 2008
  • you should be able to change the default timeout in the web.config file located in the \Inetpub\SolarWindsNCM folder. The default is set to 15 minutes. <forms name="authTicket" loginUrl="Default.aspx" timeout="15" defaultUrl="ViewLayout.aspx"> Let me know how it goes.
    in NCM Web Page Timeout Comment by Derek October 2008
  • NCM 5.5.2 and above ships our own SCP server and cannot act as a client. Adding the ability to have the NCM application act as an SCP client would be a feature request. I'll pass this along to our Project Manager. Can the Acme Packet device (not familiar with the device) act as a client as well?
    in Acme Packet SCP transfer Comment by Derek May 2010
  • Hi Jon, It is indeed possible to start or restart a service manually using ipMonitor. What version of ipMonitor are you running? If you're using ipMonitor 9, simply go to the Configuration Tab. You will see the Server / Workstation Control, once inside, you'll see the Actions drop down box. Select the Restart Windows…
    in Manual Service Start Comment by Derek February 2008
  • The issue you are describing sounds like one relating to permissions not being set on the C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA folder. As a test please provide the Everyone group with full permissions. This folder contains the security objects required by the NCM module. Please let me…
    in NPM integration problem Comment by Derek August 2009
  • The existing NCM 5.5.2 module on Orion NPM 9.5 should work with NCM 6. What is the version of the NCM module that you're running on Orion NPM? Can you confirm that the Orion NCM Information Service is running on the NCM system? Can you send me the log files? Simply run the diagnostics tool (SolarWindsDiagnostics.exe) in…
    in NCM 6.0 Running on NPM 9.5v4 not working Comment by Derek May 2010
  • Just thought I'd touch base on this issue. Your first question refers to an issue with the profile being used. In order to have the profile set up properly you'll need to have actually logged in to the system with the credential and set up the mail profile using Outlook. I've provide a quick snip of the help below.…
    in Exchange Monitoring Comment by Derek February 2008
  • Can you post a sample ACL config line?
    in Policy Reporter, ignore string. Comment by Derek July 2009
  • Do you have a support case number I could ref?
    in CatOS (4000 series): Unable to log in after 5.1 upgrade Comment by Derek January 2009
  • Currently NCM 5.5.2 only has a SCP device template for Cisco IOS. We would be interested in working with you to get your device to work with SCP. Please send me the session trace (you can turn on session tracing in the Settings section of the NCM Win32 under Settings) I'm not sure why your SCP client application could not…
    in SCP and SFTP Comment by Derek November 2009
  • We don't update any of the NCM credential accounts during the upgrade process. We've assigned this to our QA team for investigation. 
    in NCM 5.5.1 and user account settings Comment by Derek July 2009
  • Hi Paul, There is currently an issue relating to HTTPS on the Compliance and Inventory tab. Our dev team is looking into resolving the issue. The only recomendation is to keep using HTTP for the time being. As soon as the fix is available we will let you know.
    in NCM website SSL-enabled Comment by Derek September 2008
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