DONDERKA

That's very good question. It could be that the older version did support more than just discrete sensors for Hard drives and we were able to found more information's about the discs then now. Unfortunately I cannot be sure about that. When we poll for hardware information's on ESX servers ,which are polled directly, we…

Hi, from what I can seen on the images from vSphere (the storage part) those are all discrete sensors which we do not poll right now. That's the reason why you don't see any information's about discs in the SAM Hardware Health. Regrads Dalibor

Yes you are right the instructions are not clear and accurate enough. They should look like this This must be done when logged as the non administrator user * Back in the command window, type whoami /USER /FO LIST * You should get APMUser SID * USER INFORMATION User Name: xxxxxx-vm\APMUser SID:…

When you do please can you post here the support ticket number. I would like look at this closer. Thanks

This issue was addressed in SAM 5.0.1. There is new out of box alert which is solving this problem. You need to disable the old one and use the new one. The root problem that sometimes the macros ${APM_HardwareAlertData....} doesn't work is that the Alert Engine is unable to apply filter which should narrow the search only…

Hi Jonathan, I want to thank you to let us aware of this. This is in fact a bug in the Hardware health Overview resource. We are currently internally tracking it under FB195247. We are working on fix for this which will be included in one of future releases. Unfortunately there is no workaround for this issue. Thanks…

Hi. The settings look good. I try simulate this issue but I am receiving correct results. There is another possibility. When APM server and the polled device is in different time zones or there is time different time on both machines the Evens log monitor could give false positives. Because the time period where the…

Well that could differ from case to case. But I did saw, when I was troubleshooting this for other customers, that sometimes the wrong status on vCenter can hang for long period of time. We don't know why. You can check the status of that fan in vCenter y looking into the vCenter Api. If you are not familiar with it you…

Hi, the netobject prefix AHS error problem was fixed in RC2 as well. Dalibor(SolarWinds Development)

Ok in that case you can create a list of IPaddress's of servers on which you wnat enable the HWH polling and use this list in discovery. Please be advice that the scheduled discovery is currently unable detect HWH so you need use the regular one.

There are Custom Graph resources (Area, Bar and Line) which can be added to Application Detail page by Customization of the page. They are in APM Charts - Historical Charts for APM section. When they are added to the page you need configure them on theirs edit page. Where you can choose for which component this chart…

Hi, please can you create a support ticket for this issue. Thanks Dalibor

Hi Dirty South Please what's the case number. I am currently working on something very similar and another information could be very useful. Thnaks

The image above is what you should see in Firefix 3.6.13 for APM 4.0.2 SP3. I checked that the text boxes should be visible in IE 8 as well. If you don't see the text boxes please open support ticket that we can look closly on that issue. And please can you post screenshot of that particular component here on twack? I…

What version of SAM do you have installed? Please try build this macro using Alert Engine. This image shows how to do that. This workaround was tested and its working. We are tracking this issue internally in FB137541

Hi, the problem here is that the Hardware Health pollers are not stored in Pollers table. And the table which does contain them cannot be accessed by SDK. You won't be able to set the Hardware Health polling by SDK. You need to use discovery or you can start the Hardware Health polling on specific nodes by using the List…

Hi Scott, about the unmanage functionality. When you unmanage a node then all application for this node went into unmanage status as well.

Hi, please can you provide us with complete SNMP walk for this device. You can use the SNMPWalk.exe application which is installed alongside with the NPM (its in the Orion installation directory). If the walk of whole device will be too big to create you can do walk only for CISCO-ENTITY-SENSOR-MIB and CISCO-ENVMON-MIB.…

I presume that the ticket was opened to Solarwinds support right? Please can you give me its number. We are currently trying to solve this issue with cooperation of Microsoft support. So more info about the problem would be extremely helpful. Unfortunately I cannot tell you if and when this issue will be resolved.

Hi, unfortunately there is currently no way to disable hardware polling on multiple nodes. If you want do it you need run this SQL script in your database. UPDATE APM_HardwareInfo SET IsDisabled = 1 Regards Dalibor

Currently Hardware health monitoring collect only status of the hardware but not the cause of it.

Hi jeffnorton, I would like to ask you to open a support ticket for this. Please create a SNMP walk of the device ,gather diagnostics and add upload them on Leapfile under the ticket number. And then please post the ticket number here. Thanks Dalibor

Hi ouberlord, If you want to monitor Hardware Health on Dell servers you need use SAM. The NPM is able monitor only switches, routers or hub class hardware. Server Hardware Health is monitored by SAM 5.0 or higher. You should use SAM 5.5 for the best result. When you do install SAM then you need to run discovery on the…

Hi, user with read only permissions should suffice. But if he has the VMAN module and he wants to monitor the datastore he needs Browse Datastore permissions as well. regards Dalibor

Hi xpowels, unfortunately there is currently no way to filter applications for this resource. We can create a feature request for you if you wish. Dalibor

Hi, We would need more information to determine what is going on. Create a SNMP walk for this F5 device and collect fresh diagnostics. Then please create a support ticket and attach those information's to it. Thanks Dalibor

HI Mike, there is no way to disable the ESX Hardware polling from UI. But you can use SQL query. You will need to update in table APM_HardwareInfo column IsDisabled. You will need to use NodeId for where clause. NodeId can be found in table Nodes using IP address of the server for which you wish disable the polling. This…

HI KHira, Windows Event Log monitor set to Custom Match Definition should work this way: 1. If you fill Exclude specific IDs those IDS will be ignored if found in Event Log. They will not count. 2. If you choose Event Type "Any event" it will count every type of event found in predefined ,by "Number of past polling…

aLTeReGo is correct. You can also use this guide Troubleshooting guide for Hardware health for ESX Host server polled through vCenter to check what value the sensor has in vCenter Managed Object Browser from which we take the value. Some customers who did encounter this issue were able to solve it by forcing the vCenter to…

The only way to show trend lines is check checkbox on Edit page for the graph. However not all graphs have this feature.