B Johnson · Desktop Systems Administrator · ✭✭✭✭✭

My goodness, yes. This is ridiculous. The least that you need to do is change some lines in the installbuilder.sh script to check for Rosetta2, install that if it's not found, then kick ARM64 into the intel install pathway.

 A configuration item field for Service Catalog items would be great. It's ridiculous that we can't attach a related hardware item at the point of request. 

Likewise. We have pre-printed asset ID barcode tags that we attach to our hardware, and computers have that number entered in BIOS. Other asset inventory tools we use can display this information.

Yes, this is a great idea. Roles and permissions are complicated to set up correctly, and this idea would ease some of the pain.

My goodness, yes. Did this not get any user testing?Please add a Delete action to the mass actions possible for software.

I have solved the issue at least as regards to preventing users from toggling off the ruby subsystem: If a managed login items profile isn't working correctly (mostly for Label rules), try signing it and uploading as a .mobileconfig file. I tried every combination of bundle identifier, Label, Label Prefix I could find and…

Wondering if there's an update for this issue yet?

Active Directory GPO is for domain-bound devices. This is for MDM-managed Macs, and I am attempting to use the Apple native and supported method for controlling the behavior. I can't use AD GPO. It might be a good idea for the development team to start looking at pre-release versions of macOS every year. The new features…

I am trying to set up control of background services in macOS Ventura, which are shown to end users in System Preferences along with the ability to turn off the service. In order to prevent users from turning off necessary background services -- like asset management clients -- a configuration profile is used to lock down…

I had a hard time with integrations until I learned that some of the process integrations seemed to like XML more than JSON and vice versa. For notifications, I found that I need to create an Email Template rather than an ad hoc email, and to get any reply to come back to the ticket I use the subject: Incident…

Sorry, the image insertion function here is terrible. I have a "SW ID" custom input field for the form. Here's the text of what's set: ~~~~~~~~~~~~ Integration*Samanage APIHTTP MethodPUTURLhttps://api.samanage.com/incidents/{{context_id}}Retries* 1PARAMETERS APPENDED TO URL(none)ADDITIONAL…

@"mpuskar" Thank you so much for this! I'm using an email template, so I had to set this as the subject line in the template: Incident {{incident_number}} - {{incident_title}} And this sent the reply into the ticket. I noticed that when I did not have it set up correctly, that when created the Notification process step I…

I just discovered this bug today and it is ruining my ability to create a workflow with a well-formatted notification to a user. The top of the email says "reply above this line" and it does not reply to the originating ticket context, it creates a new ticket. This is three months old? When will it be fixed?

API request body to PUT a single asset to an incident via the API or a process integration: XML: <incident> <assets><asset><id>#assetID</id></asset></assets></incident>JSON:{ "incident": { "assets": {"id": "#assetID"} }}The process integration works just fine if a SW hardware ID is input as a custom field and the {{}}…

Try tacking on ?layout=long to the end of your request URL. The API assumes you want truncated responses (which includes all kinds of junk like the reports-to of the person to whom the ticket is assigned, etc), but you're looking for request_variables that are not included in the short response. When I use a normal request…

I'll also mention that if it's a Request, not in Incident, we try to make a Service Catalog (Request) item for it. This helps us keep our incidents vs. routine requests somewhat separate, but we're still working on getting other service owners on board with this. They still like their emails.

We're revamping ours now, as it was built from an older version of the "best practice" service catalog from Educause, but way too organized around the organizational groups instead of services. It's my understanding that Educause has a revised catalog now that's available to members, but this example from Drexel University…

Those are discovered printers, so you can't add to those. We tend to ignore that section of Assets because of problems with duplicates and only use it in the rare cases that we need to see which devices have any variation of a specific printer installed. We wanted to do lifecycle tracking of printers and MFDs, so we added…

I've sent a message to support (thanks for providing the email!). I copied verbatim my text from this post. Strike One: agent replied with assumption that I'm trying to manually install: "I have seen this message before. It turned out that the app needed to be allowed. For any application you download outside the Apple…

I'm definitely interested in hearing how other organizations are setting up the CMDB/CI structure. +1 for moving Other Assets into the same structure.