Best Of
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Problem tickets and related child Incident tickets work flows
All child Incidents that get attached to a Problem ticket should automatically be removed from any other queues (eg: the Unassigned queue) and get assigned to the Parent Problem ticket. In addition, …5 -
Private comments on Change Requests
Allow the option to specify the visibility of comments, whether public or private, when adding comments to Change Requests.11 -
Re: THWACK January Mission – Status Report
SMH….16 -
Utilize lldp and cdp to locate devices on ports
We'd like to be able to use lldp and cdp within our configuration files to view which devices are assigned to which ports.11 -
NCM Comparison Criteria Profiles
There are cases where certain lines in a running config will not show up in a startup config. I need to be able to see when someone adds the line, but not be flagged for comparing running and startup…19 -
Restrict the ability to request draft service catalog items
I would like to be able to permit our Agents to create/update/work on service catalog items, but also restrict them from requesting items that are in the Draft state. This is not currently possible.10 -
Traditional queue / agent management & buckets
One of this first items on my list was to enable queues to compartmentalize IT Apps, Infrastructure and Help Desk. While you can build queues, there's no Queue & Agent relationship according…6 -
Re: THWACK January Mission – Status Report
Any news on a February mission?9 -
Granular retention settings for LA/LV per node, Machine Type, Vendor, Custom Property, etc
We would like to see different retention settings for LA/LV per node, Machine Type, Vendor, or Custom Property instead of a global rule. Identifying and classifying elements that we need a greater or…6 -
log file monitoring for AIX servers via Log Analyzer Module
Hi SW Dev Team, We would like to have feature of 'log file monitoring for AIX servers via Log Analyzer Module'. While creating profiles on log analyzer, we are unable to detect the AIX serv…5
