Best Of
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Incident landing page - Auto Refresh
The incident landing page does not refresh automatically, causing a delay in status updates across users. When one person closes a ticket, others still see the previous status until they manually ref…6 -
Orion Maps - Refresh Rate
You can probably do this from the Browser settings - but the refresh rate of Orion Maps is linked to the Page Refresh Rate under system > web console settings. I would like the option of setting t…5 -
Time Tracking - On Resolution
IT Operations are built on metrics and these metrics are important to understanding how much time an service desk user might be spending on a ticket. I would like to see better enhancements to the ti…8 -
Set Due Date Based on Business Hours/Days
It would be nice to be able to set a due date by automation that takes into account business days. For example, if the automation below were to run today it would set a due date that falls on a weeke…9 -
SERVER SHARE QUOTA (FSRM)
We have recently migrated over to Server 2012 R2 file server and started to use FSRM and quotas for various shares. I was wondering if there is a SAM template solution where you can list current spac…34 -
We should be able to categorize assets by department according to the department indicated in Active Directory as it can be done with users
In the service desk, users can be categorized by their department according to the data from the AD. We should also be able to do this with assets that are discovered by the agent.5 -
Archiving of Sites / Departments
Old requests will loose the data if i delete a site/department. If i were able to turn off the visibility or archive we would be able to retain the data but remove the clutter of old choice no longer…8 -
Priority Field - Customize/Update
Align the Priority field with ITIL standards by making the Priority Levels - P1, P2, P3, P4, P5 Some sort of customization to the field outside of creating a custom field/adding it via dynamic form r…6 -
Would like to request a 'Notes' or 'Comments' section added to the Unmanage Node feature
I would like to request a 'Comments' section added to the Unmanage Node feature so the users can indicate why it was unmanaged. Since I allow several teams Node Management Rights within the…27 -
Include Category and Subcategory in the "Update Record" process step
Please allow the "Update Record" step to modify category and subcategory. At the moment you can change most of the system fields and custom fields; but those two are missing. Further to thi…13
