Best Of
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Make "Assigned To" Mandatory on Resolution
It would be great if we could make the "Assigned To" a mandatory field on closure, this ensures each tickets is closed with a technician owning it rather than just being assigned to the gro…5 -
Extend SolarWinds Service Desk Microsoft Integration | Support Microsoft 365 / Copilot Ticket Search
SolarWinds Service Desk already appears to provide a Microsoft Teams client integration, and the documentation says users can log in, create tickets, view tickets, see ticket details, add comments, r…5 -
Claude Connector
Would be really handy to have a Claude Connector or a way to connect a third party AI tool to your platform6 -
Add Option to Add Approval Task to Incidents and Service Requests after submission
Today, there is no way to add an approval task to an open Incident or Service Request. This prevent the entry of t a generic ticket via email and the Service Desk Agent adding the appropriate task to…14 -
Native Dell iDRAC NPM Monitoring
We are in the process of re-working our Orion monitoring for all devices we monitor. As such we have looked to Dell for suggested methods of monitoring their servers. They highly recommend that monit…75 -
fortigate hardware health support
Hi We like to get native OOB hardware health support to fortigate firewall. Just like Cisco Juniper and Arisra..HP53 -
Integration of Outlook/Teams Calendar with SW Ticketing System for Enhanced Time-Based Task Management
Purpose of Request: To improve time management, visibility, and task tracking, I propose integrating the Microsoft Outlook/Teams calendar with our SW ticketing system. This integration would provide …9 -
Re: node status values
VIA AI AI OverviewIn SolarWinds, node status values are stored in the database as numerical codes. These codes are typically found in tables such as ResponseTime or views within the database schema, …7 -
Re: Solar Bytes - December 2025
This is impressive. Thank you7 -
Re: Happy Holidays from Your THWACK Community!
Enjoy the Holidays!!!!!8
