Best Of
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Cease Group Assignment Notifications When Incidents Have an Individual Assignee
With the implementation of Group Assignments, we've noticed that ticket notifications have increased to for users. When an incident has an individual assignee and a group assignment, notificatio…11 -
Option for Service Agent to override notification setting
It would be helpful if Service Agents (techs) had an option to override notification setting when making changes to an Incident. In the SolarWinds Web Help Desk, a tech could open a ticket, make mult…6 -
October 26: Release for SolarWinds Service Desk
We're excited to announce our latest release for SolarWinds Service Desk. This update is packed with new features and enhancements focused on three key themes: strengthening your incident escala…9 -
Add SQL Agent Job Graph with Job name and Step name with Historic Metric
Can there be a Historic Matrices for SQL Agent Job with Success and Failure with two different color coded. And also having their respective job name and step name with History of the job execution t…6 -
AppInsight for SQL - SQL Agent Job component control
With the abundance of KPI at our finger tips from the SQL instance and SQL database level we have been granted customizable thresholds for warning and critical state. Sadly we were not given the same…30 -
AppInsight for SQL: Job Info - Include Job "Enabled" Status
I would like to alert, and report on, jobs that fail. But, only for jobs that are enabled. I have a whole listing of SQL jobs that the last time they were run they failed. So, the DBA just disabled t…18 -
Re: Fortigate support
I faound a solution for this problem. you just need to go to all settings and then go to view by device and change fortigate view from wireless to default view and it solves the problem.7 -
Add the ability to change/remove the security menu on a user-by-user basis in HCO
When editing a user, you have the ability to either hide or set the default menu bar for each module. However, you don't have this option for the "Security" menu. The only option is to…6 -
Assigned Assets to be made available to Requesters so they can select which assets the Incident is about
Our customer has come from the SolarWinds Web Help Desk solution where Assets linked to Clients are available to be seen and linked so as SWSD cannot do this they are experiencing reduced functionali…7 -
Auto Assign Asset Owner to whoever is signed into asset.
Requesting the feature to have automation rules that we can make assets auto assign owners as whoever is logged into the computer.11
