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Re: WHD 12.7.2 - Group Tickets not showing all tickets
You need to be a member of each Tech Group, which are aligned to all Request Types that you need to see in the Group Tickets tab. If you are not in those groups then you won't see those tickets …1 -
Re: tech assignment rule writing
add an extra condition to the rule to DOES NOT CONTAIN 'customer' in the subject1 -
Re: Asset ID and QR Code
At the moment there is no option available for QR Codes anywhere within the WHD, I suggest making a feature request with SW. Also voting in the Requested Features section on the forum might help...1 -
Re: How can you export all tickets or ones within a timeframe?
Define your search query and display your search results, then old down the shift key and click at the top of tick list, and the tick will turn light blue, this will include all pages of tickets. The…1 -
Re: Changing bulk fields within WHD
For your assets, export to excel document the asset you want to edit. Then go to settings - Data Import - Import Assets. Download the Template. Take the assets from your export into the template, and…1
