-
Re: "Parts used" ticket report
Tatyana, In Group Ticket, Edit your Columnset / create a new one by clicking on the pencil icon, while editing the column set drag Parts field from Right to Left, and move the parts somewhere near th…1 -
Re: Removing Attachments from Auto-Reply
Hi, The only way I think of is to disable Embed New Attachments, found under Settings - Email - Options. It will then send all emails, with a link to WHD for each attachment, rather than sending the …0 -
Re: Add note to tickets that are auto closed
Peter, I like the idea, I here's how I would do it. Create a custom field e.g. 'unanswered flag' which is hidden from techs and clients, enable it for your request types that you want …1 -
Re: WHD incoming mail account error
I've this same problem, it turned out to be a character within 1 email what the WHD couldn't process. It was then holding up the other incoming emails. I used outlook to open the suspected …1 -
Re: Self-Assign Button Does Not Trigger Ticket Update?
Nope, there is no way round this, action rules only runs when the save or save & email button is pressed.. I have spoken to SW about this, and to asked them include background tasks for managing …1
