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Re: How to set a ticket to change status after a given time?
You can't control a ticket status using a time based event, as there are no back tasks that manage tickets that way, only Action Rules, which only runs when someone updates or edits a ticket. I&…1 -
Re: Announcing Web Help Desk 12.7.4
@cmdrthisk hotfix 3 for WHD 12.7.5.85 is now available, which provides the following fixes: This hotfix resolves the following issues: * Password-protected tech administrator accounts feature is not …1 -
Re: Bulk Action Bug - unable to save action to update Asset Type
If they are a know make and models, go to asset settings (under asset types), find the make and model, then change the type to what you want e.g. laptop. Assets will automatically change to laptop ty…1 -
Re: group tickets
Check the Tech Groups assigned to him, not permissions1 -
Re: Request to edit existing location names?
If you go to setup, Locations & Departments, you can edit the Location name, it will then change in assets, tickets, clients etc throughout the WHD with no side effects..1
