percyplant ✭✭✭✭✭

• Activity
• Posts15
• Comments392

• Re: Direct external link to FAQs page(Web Help Desk)

  percyplant

  April 2020
  Overall page is : https://helpdesk.company.com:8443/helpdesk/WebObjects/Helpdesk.woa/wa/FaqActions
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• Re: Request Type field hierarchy should let me save the ticket when not filled

  percyplant

  March 2020
  No, you can not submit if a sub request type is defined. Use a custom field which is optional to define additional categories for the ticket. e.g. new network socket / DHCP request / New network cabl…
  1

• Re: Request types and custom field selections

  percyplant

  November 2018
  I don't think there is anyway to mange custom field in this way. The only suggestion would be to create two additional sub Request Types; "Sector" and "Office", and assign ea…
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• Re: WHD 12.7 RC

  percyplant

  February 2019
  In client interface, while in History No Ticket URL icon available to make reference to a ticket.
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• Re: Disable Tech Account - Can no longer log in as Client?

  percyplant

  August 2018
  change username of the tech account you disabled (e.g. add XXX to the end of the tech username). If the client and tech have the same username, if the tech login is disabled then the tech login takes…
  1

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