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Re: Word wrap issue in 12.7.10 again
Or upgrade to WHD 12.7.111 -
Re: Word wrap issue in 12.7.10 again
please try the following workaround: 1. Stop the WHD service 2. Navigate to: \bin\webapps\helpdesk\css\ 3. Make a backup copy of the SharedStyles.css file 4. Open the SharedStyles.css file 5. Update …1 -
Re: How do you backup the web help desk?
backup the DB and the Web Helpdesk directory Some of these might help: Migrate Web Help Desk to a new server (solarwinds.com) How to configure WHD to backup an external database in WHD 12.7.8 HF1 and…2 -
Re: How to allow a group of clients to view each others tickets; i.e. one client can see another client's ticket?
The only way would be to divide these units into departments making micro ldap groups Eg "Unit1-division2-department1" "Unit2-division3-department2" etc It would be an administrat…1 -
Re: What does the WARNING "The definition of custom field "CustomOne" is hidden for ticket 255386, but the field currently has a value. Skipping the deletion... " mean?
That sounds like a ticket has been moved to different request type that doesn't have the custom field therefore normally custom fields are removed unless they have a value. Look in the history o…1
