percyplant ✭✭✭✭✭

• Activity
• Posts15
• Comments392

• Re: Announcing General Availability of Web Help Desk 12.7.2

  percyplant

  April 2020
  Looks like the downloads have now been fixed. Just installed "12.7.2 - Build #12.7.2.30"
  1

• Re: Company doesn't show in ticket view

  percyplant

  September 2018
  Also the Location for a ticket can be inherited (depending on you settings) from a client, if a Client doesn't have a Location then the Company will not be populated.
  1

• Re: Reports - how many tickes are assigned and open at the moment?

  percyplant

  April 2018
  Additional under Report Filters, you can include only open ticket status's to show only those tickets which are currently open. regards Chris
  1

• Re: WHD 12.7 RC

  percyplant

  February 2019
  In client interface, while in History clients can't cancel tickets. In client interface, while in History right hand panel for Ticket details is too small, auto width adjustment (or 50/50) would…
  1

• Re: How to make the status flow mandatory

  percyplant

  August 2020
  If you need the status to follow in series, then I suggest that you use a hidden custom field as a flag to keep the status, and use some action rules to keep track of the status. Status 1 -> statu…
  2

Previous Next