-
Re: Tracking a closed ticket
No, it's not possible as the Action Rules don't query who did the action only who the ticket is assigned to. Ticket changes are stored in the History, but you can't query the History i…1 -
Re: Request Type field hierarchy should let me save the ticket when not filled
You can't change the layout of the view and I don't think you can remove the Recipients panel from the tickets.1 -
Re: WHD 12.7 RC
Can't secure delete tickets - Was a problem in 12.6 and not fixed in 12.7 RC Get the following error: Tickets deleted successfully: Errors: Ticket 57468: There was a problem deleting the ticket:…1 -
Re: Ticket numbering in Web Help Desk
My suggestion is to add a read-only custom field that is set when either an incident or Problem is created. Set by an action rules... Depending on what you want to do with it after, query or a report…1 -
Re: WHD 12.7 RC
In client interface, while in History Status Types button colors don't reflect the Status Types defined in the tech interface.1
