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Re: How to set default Ticket Request Type to blank
I would have a Request Type that clients use to submit which doesn't have child Request Types, this would be a place holder for new requests: - Client Request Type Then have a Action Rule which …1 -
WHD 12.7.4.85 Release
WHD 12.7.4.85 has been release and it is available for download within my SW portal. Documentation is available at : Web Help Desk 12.7.4 Release Notes (solarwinds.com) I've just installed on a …1 -
Re: WHD 12.7 RC
In client interface, while in FAQs, click on Show Details icon on second page of FAQs take you back to page 1. Not fixed in 12.7 RC3 -
Re: WHD 12.7 RC
In client interface, while in History , Notes are not color coded. e.g. Client note should be yellow, tech Notes should be blue, tech Solution notes should be green. In client interface, while in His…1 -
Re: WHD 12.7 RC
In client interface, while in History, attachments icon doesn't allow you download attachments to tickets1
