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Re: Request Type field hierarchy should let me save the ticket when not filled
you cannot submit tickets to parent request types if they have childern. consider creating a custom field with your Network request type and remove the "enable network port" sub request typ…1 -
Re: Direct external link to FAQs page(Web Help Desk)
In the FAQ section Move your mouse over the Preview arrow icon, right hand click and select copy Link / URL you should see something like: https://helpdesk.yourcompany.com:8443/helpdesk/WebObjects/He…1 -
Re: WHD - issues with tech menu's collapsing
Yep, we've had this problem for years. Like you said 12.6 doesn't fix it. Please add another support call, they might eventually get this fixed !2 -
Re: Company doesn't show in ticket view
Company is related to the Location of the Ticket, change the Location of the ticket, and you will see the Company field above (or below) the Location in the Ticket Details panel and also the column v…1 -
Re: Ticket Submission Type Stats
We used a ticket custom field, where it set using a set of action rules which look at how a ticket is created, example below Action Rule #1 - Created by a client in the Client Interface Action Rule #…2
