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Re: What is an acceptable amount of time for SW to respond to a ticket?
Thanks, I was able to speak with someone today regarding the ticket and I am all set, as far as getting eyes on it. I am not in favor of opening up every ticket as high priority/urgent, as I run a su…2 -
Re: What is an acceptable amount of time for SW to respond to a ticket?
I ended up just closing the ticket and opening up a "System Down" ticket. Got a response in an hour. As someone who runs a support department, I'd fire the manager who let a ticket sit…2 -
Re: VMs not showing as "Orion managed"
I'm sorry to say that performing the upgrade to 6.3.1 and patching VIM did not seem to resolve the problem. I am going ahead with opening a ticket.1 -
Re: Terrible Customer Support Experiences Lately!!!!
Agreed. We will not be renewing our Solarwinds maintenance this year. An average of >1wk to respond to a ticket has been occurring for at least a year, which is the last time I brought this up. Th…1 -
Re: Hardware Health resource has hard-coded View ID
That's what I figured it was like that for, thanks for confirming. I have custom views set up for many of my device types that have four separate tabs: Summary Interface Information Hardware Eve…1
