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Re: Unable to delete new messages in WHD
If it is of any help, the only way I have found to delete messages is via Joe Admin in the Messages->Create Messages tab. Not sure if that is the user or place you are deleting from but it always …3 -
Re: How to assign tickets to Group tech taking into account Location
Hi G.Pizzo, We don't use the auto assign feature, but if I am reading your question correctly I think you might check the option "Limit Assigned Tech by Current Location/Company". This…1 -
Re: 2 Step Approval Process
I agree, the process tree is broken. We have come up against this same issue. It seems that the Approval process is mostly just that, only for approvals. The only concession for denying a request see…1 -
Re: WebHelpDesk VMware appliance - Modify /usr/local/webhelpdesk/conf/whd.conf
Trying to remember if we did more to set up sudo but it seems like it worked after the original install, as the admin user try sudo -s1 -
Re: Is it possible to use in the email Recipient field of a WHD Action Rule?
I guess my questions should have been, why not and when ! Simply allowing tags in the email recipient field would automate half of our HR personal requests.2
