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Re: How to create a daily ticket report in WHD
That is as close as I know how to get you with the built in reports, it takes that last click and then a view in WHD. I think you will need to get back in to Crystal Reports or other tool for exactly…1 -
Re: NPM 12.2 Upgrade Experience Feedback?
Yes, built out a new server and brought it up using the name/ip of our older server. Installed software and updated all in one step using our old DB. As worried as I was about this one it turned out …1 -
Re: Save and Save & EMail buttons
You can select the default email recipients of each ticket by going into the tech group settings. Setup -> Techs -> Tech Groups -> [ Your Group Name ] -> Tech Group Levels -> [ Your Gr…1 -
Re: Scheduled tasks?
It is simple to setup a recurring ticket in WHD via the setup->ticket->task functions. There is no functionality to schedule and execute actual commands, reboots or updates. That seems more a r…1 -
Re: Send an email alert to multiple emails when a ticket remains unassigned for 1 hour
Action rules will not work for this because they are triggered when an update occurs on the ticket. You can setup email alerts based on the status type and specify if they are unassigned after 1 hour…1
