wlipford

Bump*

Here is how we handle that. Use Case Details Description Update existing trouble ticket after SolarWinds status change alarms for a device. Actors Circuit Access Desk (CAD) technician, SolarWinds, Remedy Triggers * Generation of a SolarWinds alarm that a VPN device status has changed. Preconditions * A ticket already…

We are implementing EyeShare for Ticket creation off alerts and triggers, I use the Perl SDK to enrich Node and Interface custom fields for automation purposes.

We tried this legacy approach in the past, the problem is SMTP is not 100% - it's also a huge pain the rear to manage from the Remedy side with the incoming/outgoing mailbox and last but not least parsing problems. (like for instance end users using french or Spanish, etc)

Not only that, but if you do the tabular for each OID instead of the Get / Get Next you are not able to chart the data!

Bump Bump

We are not worried about IO on the DB, our SQL Server instance is very beefy. 16 cores, SSD Drives, etc....

So if you miss one question for the month you are not eligable for the Oculus? I fat fingered one wrong answer last week! Danggit!

So did this have enough votes , seems like a very common problem after researching the thwack forums. We have this issue about 20-30 times a week.

has anyone attempted a star schema design based on NPM schema for data warehousing?

I am now feeling the pain on this. Ignoring the lines causes the config change report to exclude it was well.

2nd time voting on same issue. Is this going to happen or ?

Not sure what you mean, we leverage our CMDB to enable/disable different options. So far we automate NPM Discovery and monitoring options, Custom Property enrichment from CMDB, Manage/Un-Manage, Loopback IP Changes, disable alerts in mass outage, Auto Trouble Ticketing from Alerts. We hope CBQoS will have some API options…

I agree 100% - I am in the same boat as you, even though I use TS Remedy it might as well be any ticketing system as its not ServiceNow module. I do leverage a workflow automation tool for my TS requirements.

Bump. Are we ever going to get this feature!

Yes. We have a good understanding and handle on the discovery process as well as the alerting. The reason why I got into this conversation was the reporting DW part. We have to separate reporting as we do not want SW Application to perform this function. Our environment is huge and getting bigger every day as well as the…

For editing 300 nodes not a problem, but I have a couple thousand. So I would like to see this feature get implemented

our NOC Staff is not happy with the dashboards views, like others have stated the spacing has skewed a bunch. I am also very disappointed with the capacity increase, which we saw zero by upgrading when several times I have read to expect near 25% increase in elements. Overall the systems seems a bit sluggish. We had to…

Which modules would you want it to expand to? For a customer like me nothing out of box is going to work as we custom build all our Remedy forms/apps. Now a simple web service connector for Solarwinds would be nice.

We are implementing a reporting server using the native SQL Server SSRS functionality. (This server will provide summarized and aggregated data from the 2 Primary Solarwinds SQL servers. This will allow for internal and external reporting access to be lifted from the Solarwinds production SQL servers. It will also allow…

Where do I put the custom OID for the label? I exported the UnDP and do not see the option. 

Old post I know, is there any benefit in running partial or full maintenance more then once per day? 

link is broken

where did you end up?

Been there, done that. Got the t-shirt. i have found marking my ticket in all caps SYSTEM DOWN, and setting severity to critical helps but anything off hours it has been a struggle lately 

The problem is clear. 2 WAN links, Virtual routing. He wants to understand uptime/availability accuracy. SW does not do this.

Node Name got clipped off on my paste and yes that is correct if you print $json_text it would look similar. Just so you can see here is what that looks like. {"SecondaryServiceProvider":"","TNSCustomerDeviceName":"","TNSCustomer":"","TNSRegion":"EMEA","TNSWirelessCarrier1":"","TNSSiteID":"SHF","Region":"Region…

Tim, Ok, I see what you mean now. So I now invoke CreateCorePluginConfiguration and it returns the XML as expected, but doesn't seem to be formatted correctly to simply pass to StartDiscovery. As you can see its adding -> <?xml version=\"1.0\" encoding=\"utf-16\"?> This is coming off $rest->POST($uri, $json_text,…

Were you able to verify SNMP & ICMP connectivity from the poller to the device you added?

How do I map parameter 0 to my input ? Not sure which one it doesn't like. I switched my perl code to -> my %startDiscoveryConfiguration = ( Name => 'Discovery API Profile' , EngineID => $engineID, JobTimeoutSeconds => 3600, SearchTimeoutMiliseconds => 4000, SnmpTimeoutMiliseconds => 4000, SnmpRetries => 3,…