winuxguy

Asset Reservation can definitely be done by clients themselves once they login to your WHD page. To set this up: 1. Enable "Clients Can Search Assets" in Setup > Assets > Options 2. You will have to tick "Reservable" for every Asset record in WHD for those that you allow to be reserved For clients to Reserve the Asset(s),…

is this still open? I'd like to join.

unfortunately, there is no such option with WHD. I think the column set in the client view is hard-coded so better send that as a Feature Request because I think that is a good one.

Unfortunately mate, this does not appear to be present maybe because the new Parent/Child relationship differs from Problem/Incident from a program code point of view. I guess a good feature to ask SolarWinds about. If they have almost the same code used in linking the I don't think it will take so much time to show all…

This looks like a good feature to have. Send it as a Feature Request mate.

This is a bit challenging. I guess the best way for WHD to work for your needs would be to hide those Request Types from Clients by going to Setup > Tickets > Request Types > [select a request type] > then uncheck "Visible to Clients". Be aware though that these request types will still show up to Techs as an available…

FAQ links are of the following format: https://[WHD_HOST_ADDRESS]/helpdesk/WebObjects/Helpdesk.woa/wa/FaqActions/view?faqId=[FAQ_NUMBER]

Looks like you are running WHD version 12.2. I made some evaluation myself and the product's documentation is not complete. Anyways, you will definitely not going to find those directories you use to seeing in previous versions but there is still a way to do that: - Make a backup copy of the file…