typhoon87

Must be a change that was not documented in the 12.4.2 release notes. We are on 12.4.1 and this is what I am seeing. If I click the edit CSS word I get an editor. A support case might be in order.

I actually tried and had our DB guy setup a view to pull from but I never quite got the fields right. I did a feature request but it did not gain a lot of traction. I really wanted it so we do not waste double time typing in asset data that is already in another system.

You should see the button either way because there is a secondary button to show you old approvals. That's strange you are not seeing the approval tab.

Hmm, I have a strange option can you restart the WHD services and clear your browser cache. This will ensure its not some weird java cache issue. If its still not their I would recommend a support ticket.

Peter, It seems to be related to SSL V3/TLS support for people running versions of WHD prior to 12.2, seems to mostly be people running 11.2 or 12.0. They want to install Java 7 to get that functionally. May not have a current support contract or be in a larger company with slower testing and adaptation policy.

Here is the official KB to delete all tickets and reset numbering. Success Center

If that one feature is tied to the your maintenance being active and your out of maintenance I would think your out of luck. I was not aware of this but we do not use the API so.

Approvers can be anyone I have a couple of users in the Business office as approvers and they are not techs.

Hello Danny, You can disable the request details under setup --> request types --> choose a request type --> check hide request detail. To set up an approval process first you need to set up change advisory boards (CABS). Cabs are created in setup --> processes --> change advisory boards. These are used if a step has more…

You could do an approval process. So a person or group (defined as a CAB) gets an email for example to create a network account, they mark this as complete and it goes to the next step say for example assign special group memberships for network resouce access. This also creates a good autit trail for HR purposes. We use…

The release notes (SolarWinds WHD 12.7 Release Notes - SolarWinds Worldwide, LLC. Help and Support ) have been updated with a few known issues, dated this morning. Assuming its to coincide with RC 2.

Please log a case with SW support see what they can do.

Marking a custom field as required is not enough. There is already an open FR you can see it/vote it here (http://thwack.solarwinds.com/ideas/1892) to increases the power of Custom fields. Yes you can say it is mandatory at ticket creation time but I may not know the information at this time but if its part of a workflow…

I was able to gotten the Beta a couple weeks ago which is build 12.2.0.975. Is this newer than that? I have not seen any major changes outside of the noted ones in the blog post other than they added a third button in the corner that quick loads the tech account settings. Also they updated the backend to Java 7 U45 from…

The app uses the API to make calls to the server I do believe. The API has not had any major changes since V12.2.

To check what DB type you are using log in as an admin go to --> Setup --> Database the look at the drop down called Vendor. This will show you what type of DB you are using. It will be MS SQL, PostgreSQL or MYsql. On that screen you will also see the DB connection setings if the database is on a different server.

I see you have cascading turned on does this affect any other action rules with lower priority numbers that could make part of the process kick off again? ??

For starters what is the attachment size limit on your mail servers? More importantly what is the max attachment size in WHD? to find this go to setup --> General --> Options and look for the line item Max attachment size. Ours is only set to 10 megs so that would probably dump a 150 meg attachment and this could be a…

To this point there is no change on the status of this feature in a released version of the product.

If this is a design change from prior release you probably need to try to push support or try to get it escalated, although you likely already tried that.

You could uncheck visible to clients and make it "archived". Techs will still see it and its there for archive reasons but not for new end user tickets.

The fixes would be included in the next service release or major release but if your installing it now I would love to see them have some type of scripted installer. FWITW I did have a feature request for this some time ago not that it got too much exposure but you can upvote anyway/

Techs should not be creating tickets from the client record under the "clients" button. From the tech side the best way to open a ticket on behalf of a user is go to "My Tickets" then click "New Ticket" then search for the user on the client lookup tab, then go to the ticket details tab to fill out the information.

Yes, techs can do this on the client info tab. So for non techs, you go to setup --> clients --> client admin. set up which types of tickets they can manage then go to the clients tab find the client you want to promote and choose their client admin role. I believe this is what you are looking for.

I participated in the previous feedback session in February and it was nice to know Solarwinds engages us in so many ways. I passed on this one bout would be open to another one in the future.

You guys may have done something special as I do not see an asset # search box in my environment. Is it possible someone in your environment already made a custom field? The issue here is a custom field cant search the DB so I am actually not sure how you are attempting that. The only think I can think is your asset…

If you go to setup --> Assets --> Discovery Connections --> click on your casper connection --> click the "edit" pencil --> the option when assets are removed, you can have it delete, no action (do nothing) or set the status to a custom choice. We have ours set to out of service. then if we send the unit to the electronics…

You should not have to once you give them rights to the location (if necessary) and the ticket request type they user should see it in their history.

I do agree that as the feature works now it is overly complex to set up client admin groups. But once you understand it works fine. You need to create it and assign the client to it, then possibly assign it to a location if you use that feature. Wish they could streamline it a bit. Glad to assist.

I am not aware of any other officially supported ways to edit the CSS for the site. The issue you will likely have editing it in an unofficial way at best is every time you install an upgrade you will need to redo the work as the files modified would be replaced at worst you break something until you undo it. You may want…