typhoon87

We have a 2 request type that is only seen by HR new employee, exiting employee. Then use an action rule to create an approval process and auto assign the ticket. The approval process lets each team know that there is a new person and what dept they are in. Note not all people in approval processes and cabs need to be…

Are we expecting to see a second RC build?

I do not believe there is a way for non techs to escalate. I logged into my system as standard non tech user and do not see the escalate button.

We have a discovery connection with our SCCM 2007 R3, and that works pretty well. In addition I have been trying to get HP Web JetAdmin working to import our HP printers but that has been a bit of a challenge as it is not a supported application you have to do manual field mappings and so far I have not been able to figure…

You can change the height of the ticket activity widget by clicking the settings but I do not believe you are able to change the width.

Right now custom fields have 0 logic ability to them. They cannot push or pull data, you are not able to do any if/then based on the chosen options. I actually wanted to pull all of my department names into a custom field as a scrolling pick list cant even do that. There are a few open enhancements requests based on this…

Does it seem to be slow before returning the no results? There is a timeout setting in the connection settings 8,700 does not sound like that high of a user count but if you are on a slow link or have network congestion it may be hitting the timeout. I believe the default is 20 seconds try upping it a bit and see if that…

Files can be directly uploaded to the ticket and the admin gets to decide how large the max file size is. Currently all items are stored directly in the database so you need weigh that with the max size so your db and backup people don't go crazy. There is no way to mass delete attachments unless you go into the db…