typhoon87

please see this existing request as well. http://thwack.solarwinds.com/ideas/2491

Normal users can be set up to make reservations. The bigger issue is there is no way to have an end user initiated reservation create a ticket or email a tech so techs need to know to check the reservable assets on a regular basis. We tried to set this up with cell phones we loan out for business related travel but had to…

I would like to ask a few things for future WWWO here. In 12.7.0/1 we saw the profile and history tabs of the client interface get an overhaul but so far the rest of the client side tabs have not. Is that coming in the near future? Also while I know Thwack is not the only way you get feedback will we see some user Thwack…

Can we please get the next update on WWWO?

RC2 has been released into the customer portal yesterday. If you are running the Beta or RC 1 you should update and continue testing.

does this step email the tech assigned to that ticket? I actually opened a support case and they told me this cannot be done. The email can only be be sent to predefined users. can you share how you did this?

This should be closed as duplicate. The same idea is currently the most upvoted item in the forum. 

Please see this exiting request as well about Asset reporting http://thwack.solarwinds.com/ideas/1881

I think what is being stated is you cant set split shifts or different times on different days. Example you cant set Tech A to work 8am - 4pm Monday and Tuesday and 1pm - 10 pm on Wednesday, Example 2: you cant set a Tech A to work 9am -1pm then 4pm -8pm on the same day. (split shift)

If you signed up for the BETA you should have gotten the email yesterday with installers for both WHD and Dameware. I already updated my test instance of WHD to 12.2. They are running Java 7 on the backend and the FAQ section of the software was moved to the new frontend. WHD 12.2 and Dameware 11.1 Beta Available!

Just to check here this should be marked as implemented not closed?

It looks like this will finally be available in the next release. https://thwack.solarwinds.com/docs/DOC-189529#comment-239455

June 2024, time for an udpate

With the recent implementation of a much better vacation scheduler will see an improvement to working hours so that different days can have different hours? See this FR: Allow work schedule to be different each week day - Feature Requests - Web Help Desk (WHD) - THWACK (solarwinds.com)

A very ho hum/average upgrade. We need major feature enhancement for ticket management.

moggy101​ there is a separate feature request for that please consider upvoting.

I have had multiple techs internally ask how to do this. Having to click the person to change from User to Tech and back is a bit cumbersom.

It appears that this included in the 1.7 build of the IOS app (iOS App (Web Help Desk Mobile 1.7.0) bshopp​ this status should probably be changed from WWWO to implemented?

@"danielleh"Thanks for finding it but I its no longer linked to the "Product Roadmap" button on the WHD main page is greyed out and does not link to that thread.

Upvoting I just received an internal request for this from another department using the system.

Here is what they are publically offering at this time. http://thwack.solarwinds.com/community/solarwinds-community/product-blog/blog/2013/03/07/what-were-working-on-for-web-help-desk

Please look a this older feature request that already has 8 up-votes. I believe it more or less asks for the same thing as your validation logic part of your question. http://thwack.solarwinds.com/ideas/1892

@"Avadhut.Deshpande" This should be considered implemented or at least partially implemented as of the 12.7.12 release?

While it is true that currently you are not at least officaly able to edit the CSS for the Tech side of the interface, the client side CSS can be fully modified from Setup --> General --> Look and Feel this section also provides a supported way to get your logo instead of the default WHD logo. Are you having some type of…

For example 1: I am pretty certain that this is not how this feature works as it is currently implemented. Once you make a change to the work schedule and save it that becomes the new schedule. There is not a way to "build" a schedule by checking individual days and changing the hours all that does is change the schedule..…

dwatson​ this feature was confirmed for the next release V12.6 and is in the pre release beta stage now. It should not be too much longer until it is out of beta and GA.

Some of this was started in the 12.2 release last year. They added asset reporting, in addition the asset report type runs in a separate thread for performance improvement, and the asset reports run in a different and newer engine as well. However to this point I do not believe they have actually moved the other two report…

There is an existing feature request in here https://thwack.solarwinds.com/t5/WHD-Feature-Requests/Allow-25-items-for-a-check-list/idi-p/558606 to allow up to 25 items you could give it an upvote

Found another one when in the WHD product's admin console then clicking the Thwack button the address it takes you to (https://thwack.solarwinds.com/community/tools_tht/web-help-desk) is now a dead link.

If you take a look at the what were working on for post V12 reporting is the fist item on their list. The state the following for improvements in the reporting area. * More robust reporting with options including* reporting on new objects like assets, parts or models * easier custom reports for common KPIs * redesign of…