typhoon87

pabely​ is correct. A proper ticket and request type archive feature is slated for Vnext (12.6?) and it is certainly needed.

The my approvals tab appears automatically when a tech has their first approval ticket, same for non tech clients using the web interface, the tab only shows after they have gotten their first approval ticket. As for the deny issue I do believe you would need to create an action rule to automatically make that kind of…

Try creating an action rule to move the ticket to the appropriate tech, with the time with criteria at ticket creation.

Please note if you are using 12.3 or an older release. There were some notable changes in parent/child tickets in 12.3 so this would be useful information in trying to assist you.

They can*ish You can change them by changing the option called "display order" in the setting for each custom field. However this changes it for that field globally there is no way to have it be higher on one request type but lower on another if you reuse a single custom field on more than one repuest type. Hence why I say…

You may want to open a case for it yourself and see if they have any additional information.

I don't think so. So I had the same issue when I was trying to follow these instructions: How to export all asset data to an Excel spreadsheet - SolarWinds Worldwide, LLC. Help and Support and I created a support case. The issue is there is a hard coded timeout and if the timeout hits before its done you only get X number…

Based on prior conversations in this forum, I believe that Exchange 2016 support was more a formality, like yep we now support it officially if you open a ticket vs it should work or best effort level support only. For O365 however it appears there were some code changes necessary go get the support baked into the product.…

This is an "outdated" error message. If you are running V11 or newer you can ignore this. In older versions linking a tech to a client account could not really be done basically your account was either a tech or a client. In V11 they implemented the feature to allow you to be both but for whatever reason never removed the…

currently no but there is an open request here

I do not believe so. I know that you are able to post a link to a specific FAQ if the permissions are set to public but I don't think you can open up a search.

The "Automatically close ticket After X days" is the best option I think. It nice because the user still gets the this item is resoved is it fixed email but will permantly close after your set amount of business days what we initlaly found was many users did not understand or realize they had to click yes to mark the issue…

If you would like this feature please consider up voting this existing feature request https://thwack.solarwinds.com/ideas/2590. Also in the 12.2 Beta they added asset reporting and a new reporting engine so this seems like it could be in a future release.

On HIgh DPI devices like SP 5th gen the new profile and history pages can render too large making it impossible to switch tabs. Opened SW Case 00291158 today for this. This is a blocking issue as users cant switch off those tabs without logging out.

Loaded up RC 3 this morning. Build number shows as 12.7.0 - Build #12.7.0.388 On the profile tab both he building and department drop down lists do not scale to the width of the longest selection so it cuts off letters. I had a case open for this on RC 2 case # - 00284267 for the department listing only but it affects bot,…

I have never seen this issue and we have been using CAB and approval processes since 12.3. You may want to open a support ticket.

Ensure the companies are turned on go to Setup --> Locations and Departments --> ensure Use Companies is checked. Then set them up and you can assign client accounts to companies.

You do get some customization in Setup --> Email --> Templates but I do not think its anywhere near the level that you show in your screenshot.

You could create a duplicate permissions group then just disable the dashboard for that group save it, move your users.

Please open a support ticket to get this looked at.

When you state there is no option to edit the CSS can you please elaborate? Once you click the custom button in look and feel a box appears that is labeled edit CSS.

Unfortunately unless you disable it he does. Kinda stinks.

I do not believe so. Currently custom fields are just barley there and not really that useful as there is no logic at all tied to them. If you want to vote there are a few open feature requests to improve the usefulness of custom…

For what its worth you can upvote that existing feature request here

That's how its done. You have to retype the username, name, email and link the client account. Its is sort of a fail since you already have to search for the client to link them that that should be the first field so it can pull the other fields automatically.

Please see this KB article SolarWinds Knowledge Base :: How to Delete All Tickets from Database to Reset Ticket Numbering to 1

Currenty there is not a way do to this. They can only go to preset users. Now if you click on the link below there is an enhancement request open for an on-demand approval process. However in a large organization this may not scale well. http://thwack.solarwinds.com/ideas/1906 The other options is you could open a new…

[S] means the tech has working hours set in their profile but the current time is outside those hours. [V] Means the tech has the "On Vacation" checkbox checked in their profile and programs are going to the backup tech if selected [I] means the user is marked as inactive in the system or their LDAP/AD account has been…

According to the release notes this is resolved in 12.3 Hotfix 4 "The Close button image now appears in the Messages > New Messages tab."

Hello thangaraj321, This is a tricky question but a couple of things are jumping out a potentials. Fist SQL 2008 Express has a limit of 1 gig ram usage limit so if you have a larger db this could cause an issue. There is now way around this unless you go to a different edition than express. See the link here (Memory…