typhoon87

While I do understand that things need to move forward legacy and budget concerns are certainly a real-world issue as well. While its true mainstream support for 2012 R2 ends this year, extended security updates and critical patches are still supported unitl 2023. Also at this time there is only one non beta release out…

Ah so this is a slight change from prior versions. In 12.4 you could click the arrow on the widget then choose the options and see the amount of weeks for dashboard data. So I checked where you stated it says 4 weeks. In our environment we certainly did not have 7200 closed tickets in 4 weeks. Looks like I need to call…

It says here Web Help Desk REST API Guide that you can get a specific room but does not say anything about posting back .

I had a remote session yesterday with support and brought up the new tab vs a popover not sure if they can do anything about it but I did bring it up.

Case number for this is 00386690 12.7.1 RC 528 history and profile tab render larger than they should

Just so you know you will probably want this link for the admin guide http://www.solarwinds.com/documentation/WebHelpDesk/docs/WHDAdminGuide.pdf The link you posted is the 12.2 version if you are a new user you are probably fresh installing 12.3 which has notable changes in the Tasks function specifically if you plan to…

We have been running on 12.6 (without hotfix 1) for quite some time and have no major issues. 12.7.1 RC 2 seems pretty stable but i would wait a couple more weeks for the final build.

Have they stated if they plan to release a hotfix for this?

Im not sure about your timeout issue might be best to contact support in 11.0.8 there was a fix for an issue descibed as User gets logged off after login.Perhaps you are hitting a regression of this fix? As for the prefromce I am failry convinced that 11.2.1 does make some good headway in terms of performance after the…

This does not work for me. I cant get it to give out more than 600 devices on an export and that was after I opened a support case and tweaked some settings with them initially I was only getting 300. They also informed me they were able to repro internally. Here was what I had from support: We were able to replicate this…

Can I ask what type of program you are importing from, SCCM, CASPER/JAMF, Dameware, the WHD integrated asset finder? Some combination?

Thank you for the reply but that actually does not answer my question. I am looking for MS SQL not MY SQL and I am looking for info on moving the DB such as reloading in a DR type scenario not initial creation.

The way we do it partly since we set this up way before 12.3 so the task improvements mentioned above were not in the product yet was to use an approval process for one ticket instead of creating a bunch.

Open a new support ticket.

What version did you move from --> to? Just a thought is to log in as the default admin tech and rerun the ldap sync on your domain and see if rebuilds the user sequence.

The only question I would have for that is what is the likyhood it gets blow away with an upgrade? For the custom CSS or icons if you do anything outside look and feel in setup it gets reset upon upgrades. Just something to remember.

You could put the tech as "on vacation" then assign a backup tech. This makes any tickets that would go the on vacation person go to the backup automatically.

Also wanted to note to this, if you happen to be using MS SQL you might be hitting a bug where if a user trys to cancel a ticket or in some cases just add a ticket note a feeze can occur, sometimes the whole instance (I was seeing this) sometimes just the user in question but if they log off/on its fine. There is Buddy…

Currently the .407 build is the most recent but it was pulled, see conversation below on that. If you have crashing you really need to open a ticket with support.

The download for 12.7 was pulled (rightfully so) about 2 1/2 weeks ago I think it was on like May 9/10, probably to try to stop additional users from upgrading. Based on multiple chats with support for the 5 tickets I have opened post GA release, 4 of those have been confirmed as new bugs in 12.7. it appears it was bad…

Oversized profile and history tabs seem to be confirmed as a bug but support stated they don't have Surface 5 to test with and sent to development. They resolved as bug jury but it seems I wont actually know if they can repro and if this is an browser rendering only issue or if this is an issue on high DPI machines unless…

I will second the request on the note background colors. If you have a ticket with many notes and you don't have that it gets annoying to know who is saying what.

I did notice the large file size increase as well, actually assumed it was related to OpenJdK switch.

I think you will find that most places that are using other products that integrate do more than just inventory. For example SCCM can image machines, push out software in very customizable ways, remove software, do NAP, has maintenance windows to control when things happen if necessary. Even though the license for WHD…

Curious what assets are you attempting to pull from AD other than users?

The lingering issue still seems to be the time to contact the mail server. You did not state what release you are on but recently the memory usage on in the JVM has gotten a marginally better but it still depends on the size/scale of your deployment. Ensure you have sufficient system resources up the JVM min and max memory…

While this would technically work it causes you to invalidate the entire custom field not just one or two options from a list of a multiple. It also requires more retooling as you have to ensure they have the same order number, are no newly introduced typos and if you are using any action rules to give any of the options…

I have 12.7 on my test instance and do have issues with it I have not seen this particular issue at all.

You should probably open a support ticket to see if there is any workaround or if this is something they missed in the feature design. This thread is like 2 years old well before 12.6 with checklisting was available.

This is correct. Tech side does not change only the client side. Click the blue person silhouette in the upper right if your logged in as a tech to flip between the two sides.