thegreateebzies

Here's an updated link for everyone! Engineer's ToolSet

Thanks DanielleH​! Hey freesto​ - I can help you troubleshoot. I'm trying to find a file on THWACK called "CIS_IOS 15", but I'm not finding anything. Do you have any additional details you can provide? Some examples of helpful information would be: - Which SolarWinds product are you trying to download this for/from? - Is…

Hey Jeff - I botched this with some early Monday morning confusion. nan​ is the SME on this, so take her word as final and I’ll yield.

Hey cs99772​ - I'd actually love to connect you with our developer to see if we can troubleshoot over webex. Any chance you have time in the coming weeks?

Hey Grant - We haven't been able to track it down and reproduce. Any chance you have time Thursday afternoon to hop on a WebEx with our developer and troubleshoot?

Hey Arianne! Thanks for reaching out! I see two requests fulfilled on the 7th, but also found a request under "highjinks" which wasn't completed. I've added the third class, which should get you all caught up.

Hey Franklin - this has been updated. Thanks for reaching out!

Hello Dana - I'd be happy to update yours. Just DM me what you'd like to change it to.

Thanks Michael! Any chance you can take screenshots of your leaderboard and points totals? You can post them here or email me directly at ben.garves@solarwinds.com and I'll escalate this out with our vendor.

Thanks cnorborg​, I'll take a look right now.

Take your pick!

Absolutely rschroeder​ - our platform partner is doing a deep dive. We're in a temporary holding pattern while they figure out what's causing their database to populate these incorrectly. I don't care what the leaderboard says, you're all #1 to us!

Hey Robert! We placed a SolarWinds link at the bottom of the page for you. Should make life a little easier. :)

Hello Josh! I don't believe one went out, short of some hints we've been dropping the last couple of months. I spent the last week in Southeastern Texas, helping with Hurricane Harvey rescue operations. I'm catching back up on email right now to see all the internal update son how the rollout went.

MobileAdmin is still very much so an active service at SolarWinds. I would use the feature request section of Thwack to put in your requests and help SW prioritize if the product is something you'd love to see grow more significantly.

Hello Nikhil - I've updated your username. Thanks for reaching out!

Thanks michael.kent​ - I'll do some digging. I can definitely confirm the discrepancy:

Hello Ahsan, Thank you for your question. THWACKcamp is a number of educational sessions, but no sessions have pre-requisites. The keynotes, in particular, answer to industry trends and the state of SolarWinds. They will be great for any audience.

Here’s a random collection. The 164th anniversary year of the US independence was 1940. The same year John Lennon was born, penicillin was invented, Grapes of Wrath was published, and Gone with the Wind cleaned up at the Academy Awards. How about atomic numbers? 164 was assigned to Unhexquadium (Gibbium), a material with…

Hello Jeff - at this time there is no certification callout for your THWACK profile, unless you want to add it in your user description. Points typically take 1-2 weeks to get loaded to your account. Congrats!

Hey All! Great news along these lines. The load bar issue holding back the messaging should be resolved through a fix deployment next week.

Hello Everyone! Just an FYI - this feature only works once you've had a minimum of three pieces of content make it through THWACK's moderation tools. We're reviewing internally to determine if this bar is in a good place to prevent spam or if we can do something to accommodate great users like Christopher and Brian sooner.…

I love the feedback. Thanks Fernando!

Hello Everyone, Our partners deployed a fix last night that corrected the main "top 10" leaderboard, but appears to have left the personal leaderboard points untouched for the rest of us. While the top ten can haz much love, I want to make sure this experience is seamless for ALL users. Rest assured, we're ramping up an…

Hello Everyone - you'll definitely see a large level of fluctuations as Bunchball continues to implement patches with the main goal of getting the leaderboards uniformly correct across all accounts. So far in the process they've implemented 3 patches and are circling in on their final resolution sometime soon.

Hey All - we're slated for a fix from our vendors for next week. I don't believe we'll have any downtime, but I'll keep you posted if we do. Probably need to start hunting for the next cute picture...

Hey Steven! Thanks for reaching out. We're still working with our vendor partner for a permanent fix on the leaderboards. If you're curious about how many lifetime points you have, you can always visit your profile. Right now it shows you at 69,945.

Hello John, Thanks for escalating this. I can confirm that you do still have 24,654 lifetime points and 12,654 available to spend in the store after buying a jacket in May of 2017. The most common scenario when members are unable to see their points loading on the page is either a browser security setting/plugin or…

Hey BXIV​ - I'm super happy to help you troubleshoot. As of right now, we're not seeing any other escalations of gamification issues. Can you DM me the following details, and I'll get to work on finding a resolution? 1. Operating System 2. Browser and version 3. Date of last cache clear Thanks!

Thanks DanielleH​! This is a true story. I have confirmed some dramatic leaderboard misbehavior and have sent it to the principal's office. I know the world of THWACK has been incredibly patient with us while we're trying to get these things fixed, so I'm not going to tiptoe around with any fancy talk. We are so highly…