shuckyshark · Director, Information Systems · ✭✭✭✭✭

great article...I love the first step and the fact that they are broken down into two categories...I stated not that long ago that there's metrics and then there's alerts...metrics are for business decisions, alerts are for technical decisions...

yes, I like SC magazine...I also follow Talos Group - I had the pleasure of going to a few of their seminars at various conferences and trade shows...supercool and smart individuals...

that's crazy...when will someone (hint - SolarWinds) make autonomous, self-healing networks and software?

Me too

i prefer dairy queen

it saves us about 20% of our help desk calls.

woo hoo..

Great points for new managers...not very expensive to implement and makes a huge impact.

star wars characters should always win...

automated monitoring has helped a great deal, but for proper troubleshooting, you need skills. These skills are very hard to teach - you either are great at troubleshooting or you rely on a list of step by step questions which only apply to exact and defined situations and equipment...

I completely trust NO ONE because we are all human and are fallible.

Not that I share these with all my users, but... The issue was a PEBKAC. (problem exists between keyboard and chair) I.T.'s job is to "out-dumb" users. Meaning we have to figure out the dumbest thing a user would ever do in a certain circumstance, then put safeguards in place to prevent it.

yeah, so not only do I have to watch for crazy drivers to my left, right, back, I'll have to watch above and below????? Time to get 360 monitoring

I agree...people don't have a filter...

maybe, but when the downtime happened, I was up 100%...

the prez's android phone will either get hacked or stop functioning, 'cause, you know, it's android.

Being a draconian IT manager, we block all shopping sites from everyone. Only a select few are allowed to visit shopping sites based on their job functions (i.e. procurement dept.). We do have a guest wireless network that allows shopping and social media traffic, but we've throttled down the bandwidth to 1 mb / s. The…

i would love more AI...in everything I do...only because at our office, a lot of the intelligence is artificial...

for those that are click happy...that's a great strategy...

I grew up with computers. My dad got a commodore vic 20 for Christmas when I was 8. He had it about a week before he gave up and put it away. I took it to my room and hooked it up, then I got hooked. I've been playing with computers ever since. In high school, I took every available computer course and discovered, that…

i wonder if the lawsuit will be successful...that would mean significant changes for companies manufacturing IoT devices. Here's hoping!

Nice! Where was that caught? Lake Superior Sturge Lake

woo hoo, can't wait!

I should have said "better communication based on light waves"... line of sight is not very helpful...and lasers can be refracted by particles such as rain, clouds, fog, etc.

Java is definitely the worst...especially when you have to deal with programmers that like to hard code specific versions (very old and outdated ones) with their application and you can't upgrade/update it without breaking the application.

Thanks Maria!!!

so now we have to protect networks and devices against other VERBAL threats!!! great....as if my life wasn't complicated enough.

In most cases, bots (robots) make life simpler and safer...but as in a certain movie with will smith and the 3-laws, numbers and stats don't always count...so who'd be at fault?

I can't wait for camp! I'm all packed and even have my favourite stuffy...oh, wait, wrong camp!

I try and avoid IoT...most devices are really insecure...