serena

We've been looking into this thread and following up on the customers who were kind enough to provide their support tickets (yours included). A few customers seem to be running into symptoms of port exhaustion Ephemeral Port Exhaustion - SolarWinds Worldwide, LLC. Help and Support but we're working through support to…

Darcy, Just for a quick clarification - it sounds like your whole system is upgraded to the product versions that you listed, and you installed an APE. Is all of the setup and upgrade completed and now you are dealing with a system that is not working? Can you send me the latest support ticket you have filed? "I am still…

This looks to be similar at first glance to the issue reported by a gentleman earlier in the thread. Have you already opened a support ticket on this issue?

Hello, thanks for the details. Have you already opened a support ticket on this issue?

Did you perchance participate in our RC program?

I can honestly say you are the first customer to report this. Have you opened a case with support over this issue?

Hello Tony! "we cannot afford to loose the last 90 days of NTA data without more time to mitigate the impact to customers' <-- one option you could consider since you have a 2016 db ready is as follows: 1. upgrade everything to NPM 12.3 & NTA 4.4 to start polling and collecting data 2. set up an evaluation separate…

The log message is actually inaccurate. I double checked with my team and we are not downloading a file from the internet in this scenario. It does look like you've run into an issue that both wluther​, silverbacksays​ had given me more information on and diagnostics, so this should be resolved. Thanks for sharing your…

I would love to know more about how your upgrade goes. Keep me posted please

Thank you for this feedback! I'm curious what process you will have to go through to get those permissions before upgrade? Also about your agent issue - do you perhaps have a support ticket where we can look at diagnostics?

Thank you! out of curiosity did you run your additional polling engines in parallel? The UI defect with the toolset binding page, I filed an internal ticket for investigation under ETS-896

Thank you this is great feedback! Do you happen to know where the configuration wizard hung? or what was shown on the screen while it was hung?

Microsoft is ending support for 2012 in October, so we are adjusting our requirements to match their supported versions.

Hi Jeremiah! Your support rep and the product upgrade advisor did not lead you astray. You don't need a 2016 instance for your NPM 12.3. The blocker that you are seeing is making sure you have a 2016 DB for NTA only. The behavior after you confirm this confirmation check would be if YES -> we'll upgrade you to NTA 4.4 with…

Just to confirm, the upgrade advisor gave you an older offline installer? How did you know it was an older one? Do you mind sharing what upgrade path you input into the upgrade advisor to get the result you described?

support case # ?

Hi Chris, did you end up creating a support ticket? I'd like to see what fatal error occurred on your additional polling engine, and if you already sent in diagnostics I can just grab those.

Hi Phillip! Thanks to the help of our thwack MVP silverbacksays​ we have replicated this in house today. We're focused on generating a fix for this issue as soon as possible. Do you have an open support case with us on this that I can use to notify you once the fix is available?

Great feedback! Do you mind letting me know a bit more about your environment? Do you have multiple products installed other than NPM and do you have scalability engines (additional polling engines, additional websites or HA back up servers?) I'm curious about that 3 hour time frame to upgrade

mharvey wrote: opened a support case, 00326000, and so far 8 days later I'm still waiting to figure out what supposed even wants to look at. I sent in a log initially and have spent the rest of the time waiting. Looking at the support case, it looks like there were some authentication issues and reference to PostgreSQL:…

mwidjaja wrote: I think this information doesnt contain anything about disk volume capacity for Hypervisor and VMs. If I just add the Hypervisor server in SAM or VMAN, are IVIM and VMAN able to monitor the volume capacity for Hypervisor and VM or I can do it in VMAN? Hi Indo, this thread is about 3 years old. VMAN will be…

koleydeb wrote: Hi Team, Could you please help with the answers of above queries? Thanks Mita AppInsight for IIS requirements and permissions

Hi anpa, Please see my reply to lukematthews in his question: http://thwack.solarwinds.com/thread/58252 Modifying the trailing window attribute will help with this issue.

alaskan wrote: So I wanted to chime in my two cents here. First while i like the product suite (to a point) EVERY UPDATE IS FRAUGHT WITH PROBLEMS FOR US!! I have performed the upgrades since we became a customer 5 years ago. Right around the 2nd to 3rd year of us being with you things suddenly changed with upgrades and it…

shaun_9999 wrote: This patch is a literal piece of s**t. Now, after discovering that this morning ALL of front-facing server is broke. I can't connect to anything to the box. A reboot causes it to flat out fail and not connect to any part of the server. It's actually a joke now and although you might say you've not had…

shaun_9999 wrote: This morning it failed again. After restarting the server (twice) restarting services (a lot of times) solarwinds config (4 times) Rebuilding the site (2 times) It is now finally working after messing about with it for three hours. Also, 1. stop IIS 2. Stop all Solarwinds Services on that device 3. delete…

Support management has been made aware of your ticket, so I will be watching the case to see further developments on this topic.

could you pass on your case number please?

Thank you for sending the case number, that was the first question I was going to ask

arcarora wrote: I want to update 2000 nodes from ICMP to WMI or SNMP. Re-adding the nodes without deleting them first, doesn't help. Discovery shows "already exists in Orion DB" and hence the status is not updated for that node. There is no way of bulk deleting those nodes since they have no custom property/IP range/naming…