serena

Hi Christopher! I'm happy to look at your support ticket and see if we can reroute it. Thanks for sending me your support ticket #.

Wow! That's makes me weep a bit.

tomaddox wrote: I feel your pain. Orion has been unable to poll our production vCenter servers for over a month, and Solarwinds support seems to be at a loss. Upgrading Orion is a little bit of a house of cards, and apparently Windows Server 2012 R2 is no longer supported, so I guess we'll be planning a migration to 2016.…

adam.beedell wrote: Did you find a fix in this case? I might be experiencing the same issue.fastgm3 serena We have only seen environmental cases - e.g. like the port example listed by Baby Face. If you have a support ticket open, I'd appreciate you sending it over

either NPM 12.2 HF2 or Orion Platform HF2 would contain the fix!

It's important that your additional polling engine is in sync with the latest not just for SRM but for all released hotfixes. Please run the hotfix bundle that is provided in customer portal on your main poller and run the new 1.3.484 versioned installer (the one that Kacper listed) on any additional polling engines. This…

Heads up, we haven't finished the repack of the offlines, so HF3 is only available via online installers right now.

jacob.johnson wrote: I have the same issue as jellobones posted above, seems different than the Bindings issue. Problems, Potential issues etc.. display but all show 0 and now way to get them to populate. thank you Have you opened a support case for your issue?

jonathanswift wrote: Unfortunately this won't work, there is nothing common to all datastores, we need to be able to return a complete list in search. This feature was/is available in the appliance. Also in the appliance we could drill down further and/or export the list. The filtering looks good, but we should be able to…

thanks! That gives me the gist

stevenstadel wrote: Working with support we found out that the current script at Create a self-signed certificate still will only create an SHA1 certificate. We did find a workaround. The issue was we didn't delete the old WinRM listener binding. 1. Delete the SHA1 IP__Solarwinds_Zero_Configuration certificate on the…

demollib wrote: Is there any update to this issue? When will this be resolved? Or is there a workaround to disable the cim polling for this node until the patch arrives? My recommendation is to file a support ticket to allow us access to your diagnostics. Submit a Ticket | SolarWinds Customer Portal If it's a VMware issue,…

dfairles I'm happy you're throwing down the gauntlet on the usability and out of box experience of the SW suite. You know why? Because we're definitely picking that gauntlet up. I think if you look at what's been happening with the releases starting with NPM 12 and continuing through to the latest release this year with…

thewozspb wrote: Hi Serena. See my post below. it's one of the things I talked to you about at MS Ignite. It would be great to get this fixed. I have been asking, albeit in the wrong places for help with this Doug Great reminder sir! Checking the open manage api - I didn't really love the set of data that seems available -…

serena wrote: cmazko wrote: matta785 , I found the following links that may be helpful: * Re: JMX Monitoring * https://support.solarwinds.com/SuccessCenter/s/article/Update-the-Java-Runtime-Environment-JRE-SAM-uses-for-JMX * How do I monitor for Tomcat being down with JMX? You may also want to check logs at…

It looks like IPAM 4.6 HF2 is published today. I look forward to seeing your feedback.

jaime.reyes wrote: Hello Steffen, Thank you so much for your help. I was able to get the hosts added as managed nodes. I notice that VMs also need to be added as managed nodes as once vcenter is discovered along with all the VMs, the VMs are not discovered. To find things like cpu, memory usage, or disk space, is this…

pratikmehta003 wrote: just an update... i did follow the setting of enabling the TLS which was mentioned in other thread in Thwack... that did the trick of resolving the hardware health polling issue... M still getting it validated with my team and will confirm... Working also with support to understand something more…

Can you verify if everything on this system is in maintenance?

Thanks for bringing this to my attention. Are you only wanting to move charts or other resources/widgets as well?

atomiczombie wrote: Serena, I can gather my team together and setup a zoom meeting so we can all confer and hopefully help each other out. Let me know where I can contact you for this. Thank You -Sean Great Sean! I'll direct message you for scheduling.

guruprasad.ds wrote: Thanks Serena. Is it possible to redirect the installation action log into a file, this will be really helpful to troubleshoot the sequence and correctness of configuration entered in the XML file. OR By default, if the silent install logs are recorded somewhere, please share the file path. Thanks,…

amrita1690 wrote: Hi serena , I believe what you are referring to is what is shown below: However, this is for Windows machine. The concerns and problem question I've posted is specifically for ESX servers. I've still tried adding an ESX host as just a node with SNMP polling, but it didn't worked. Hardware health…

This is resolved in HF2 that was released last week!

hpstech wrote: Hola Serena - We already upgraded Production to 12.3. So I guess the next DAU for us would be for 12.4. Unless of course you'd like to help design our HA initiative for AWS. Our main focus now is doing HA between on-prem and AWS with our newly acquired HA license. From the looks of it all, there are many…

David, this looks like a customer who has a different profile than the one you sent me the upgrade plan for. I'm glad that you were able to have this successful upgrade, was the other upgrade also successful?

tracking request under CORE-13835

While I can understand that your first thought might be to share the same database with each of these servers, to either save time or resource, that will not work and will cause many issues for you. The architecture of our software is designed with one database per Orion server, and by trying to share the database with…

Ideally you'll always be running the latest version of the installer. The only situations where you might not be is if you're using the offline installer for hotfixes or for product. Then you might have a download that occurred before we repacked with a new version.

jonathanswift wrote: Still slightly confused. We can upgrade to VMAN and it will use Orion Log Viewer for VMware events, and because it is installing that it will swap over syslog and traps to this new Orion Log Viewer, all included, no licensing hiccups. Any rules we have we have to manually re-create. Note. How would we…