sean.martinez · SolarWinds Federal Solutions Architect · ✭✭✭✭✭

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User Experience Monitors are designed to give you more information about the given Component and to use this additional information when reporting the status of the component. Some of the User Experience Monitors we include are for FTP, MAPI, SQL Server. The User Experience Monitors will be able to give you more…

There is no way to see whether any of the options are checked, but if you have Network Discovery setup to scan the IP Address Range, the scheduled result will display any new resources that it found. This is a great way to add in CPU, Memory, Volumes and Interfaces as well as see if any new devices setup with SNMP, WMI or…

sotherls; Can you please open a ticket and put the Subject to my Attention. Thank you; Sean Martinez

Read/Write is not needed, and I suggest that you add the device with Read Only by itself and skip Read/Write. SNMP testing will fail if the SNMP string does not have SNMP Set access.

Check to make sure that any Antivirus firewall is not blocking UDP 161, this can occur if the antivirus thinks its flooding the port. For Windows Servers and Desktops, I recommend that you use WMI Active Directory Accounts to monitor the systems instead.

What you will want to do is bring up Configuration Wizard up to determine the SQL Server location and the database name. Go to Start> Programs> Solarwinds Orion> Configuration Wizard Select Database, then select Next This will show the SQL Server IP or hostname and an account that the Solarwinds Server is currently using…

Make sure the ASP.Net Component is installed on IIS. Once it has been added rerun the Configuration Wizard.

For Customers who might be behind a proxy, or the Orion Server does not have Internet access, the problem could also be caused by proxy auto-detection. Internet Explorer is set to auto-detect proxies, then HttpWebRequest will as well, only it will auto-detect every time you create a new WebRequest instead of caching…

The account does not have full access. Try the Admin account and see if you are able to login and edit your permissions.

You will need to use the Trap Viewer to generate the alert, and the Trap should be there in the Application. Once you find the Trap, you can Right Click on the Trap and Select Add Rule. This will automatically populate all information for the Rule, then you can create the Email action to notify you. 

Report Writer is designed to only retrieve information, not to input information, which is why the Query Database will always run as it is expecting results. You will want to use Database Manager or SQL Studio Manager for any SQL Statements that are not Select Statements.

OID not supported means the device does not support the OID you selected. The MIB submission to Solarwinds will not resolve the issue. The issue you have is an issue with the SNMP.conf file. I would recommend that you start with the default snmp.conf file and allow the snmp community string. This way all SNMP access should…

The Licensed is tracked on the Server itself to curb Piracy. You will need to Reinstall the OS, or install on a different system.

 At this time, you can only view the Report from the Website. Now what you could do is if you are always looking at a certain report everyday, or every week, you can use one of Orion's Advanced features, "Orion Report Scheduler" This will allow you to Send an E-mail of the Report, or a certain Webpage at a specified time.

Take a look at this Dashboard page, this will walk through creating the page and creating the group of nodes. Creating the Network Troubleshooting View Once the group of nodes are created, you can then go into Settings> Manage Accounts, edit or create the account and add a Limitation of the group.

There are three possible causes and resolutions to resolve the issue that you are seeing: Resolution #1 If the Orion web console was not being used heavily, IIS shuts down the worker process that handles requests from Orion's website every 20 minutes (this is the default value in IIS). Server 2008 1. Control Panel>…

Polling settings for VoIP and Network Quality are located under Settings> VoIP & Quality Settings> Edit VoIP & Network Quality Manager settings Default for Call Records is 5 minutes

For WMI Permissions, only a credential that has administrator rights on the target server has the necessary permissions to access the target server’s WMI services. Make sure that the username and password you are using belongs to an administrator on the target server. If the administrator credential is a domain member, be…

The Orion NPM license is for a Single Install only, you cannot separate the license number out.

There are a few file monitoring options available, are you looking for file change, count, existence of the file, modification of the file, permission change, file accessed, or parsing the file?

What Service(s) is/are crashing everyday? Are there any Errors in the Event Log? Would restarting the services resolve the issue, or do you need to rerun the Configuration Wizard to get the Services functioning again?

There are a lot of Database changes from 10.0 to 10.1. You will need to backup your Database prior to the upgrade in case you need to downgrade to 10.0

What is the OS of the Systems? Are they being monitored via SNMP, WMI, or the Solarwinds Agents? For all Solarwinds Drives, we display all Drives in 1024MB =1GB. This will look different in some Operating Systems, like Linux, where they use 1000 instead of 1024.

OIDs are not stored in the database, unless you are using the Universal Device poller in which those are stored in the Custom Pollers tables. To see the OIDs that are used, they are listed in the Success Center. CPU and memory utilization Object IDs (OIDs) NPM can poll - SolarWinds Worldwide, LLC. Help and Support

It sounds like your Job Engine Certificate may be Missing. You can see the Certificates under: * Start> Run> MMC. File> Add new Snap-in> Certificates. Computer Account> Local Computer, then OK. * Under Certificates> Personal> Certificates you will see Several Certificates. * At the minimum you Should have the Solarwinds…

We have a document of what we know needs to be setup that we know of. Solarwinds Orion Server: I applied DoD STIGs and now the product is not functioning. What do I need to correct?

To get your Devices supported for a Future Release, Please see HOW TO: Get support for your device added to CatTools http://www.kiwisyslog.com/index.php?option=com_kb&page=articles&articleid=109&Itemid=244 You can create a Custom Template using Device Variations and start using it with CatTools Today:…

There is a Known issue with IE 8 not registering the Toolset Integration Correctly causing the ActiveX Popup. You can disable Toolset integration by going to Settings->Account Manager -> Select your Account (admin) -> Change the option for “Allow Browser Integration” to No. Information about the issue is here:

You should be able to update the Node Information in the Manage Nodes area and it will apply to all modules. Please go into Settings> Manage Nodes, then select the check-box for the device and select Edit Properties. In the Edit Nodes Properties under Read/Write you will see AES 256 as an option. Please make sure both Read…