sean.martinez · SolarWinds Federal Solutions Architect · ✭✭✭✭✭

Please see the following KB Article for Failure updating ASP.NET script maps Even though it says its for Orion NPM, it should still apply for NCM as well.

In Orion 10.0 and above, we allowed the application to follow Interfaces if the Interface Name or Index changes. If both the Index and Name happen to change simultaneously, Orion will be unable to find what the new Interface Name and Index is as they are now both different and will be unable to map to the New Name or index…

The NetPerfMonService.exe wants to complete its Polling Cycle before it officially stops the Service. Fastest way to stop the Service is to kill it in Task Manager.

The free Solarwinds SFTP/SCP Server is for basic authentication access to the share. Only 1 folder can be set for all users. For user and folder access, you should look at Serv-U FTP/MFT Server for those functions.

If you leave the Username field blank, Dameware will attempt the default certificate, even if you are logged in as another user. Enter in the Username with the PIN and it will connect with the other certificate credentials.

We have a list on our Website Available Here to see what products are still supported and the End of Life Policy PDF on how long we will support each version.

You will not be able to do this with a Group Icon. What you will need to do is Create a Nested Map and add the Nodes or Child Groups to the Child Map to be able to show the Map. This way you will be able to click on the Map and it will be able to show the specific location of the Network Map easily.

File> Take Screenshot or the Computer and Camera Icon on the menu bar can also take a screenshot and will take you into saving the image.

You cannot use the Additional Polling Engine then change it to the Primary Server. The Additional Poller Lacks alerting and the Web Console, so if you migrated and turned the old off, nothing could be viewed from the web and alerts would not function. If you only have 1 Solarwinds Server, what would be best to do is: *…

If you are able to recreate the "an object is not set to an instance of object" in the Universal Device Poller Application, can you Open a support Ticket so that we can have the issue addressed?

You will need to use the Solarwinds License Manager on the old system to deactivate the license. It will send it back to the licensing servers and make a new key in your Customer Portal. If the old system is no longer available, you will need to Contact Customer Service to reset the license. Calling in: 24/7 Support at…

You are correct that having many similar Alerts can be condensed, and it will help in making sure that you do not overload the database with too many similar queries. You can add a Condition Group and change it from All to Any and then you will need to select the ... on that group to assign the Conditions to the group to…

On the Orion Server please go to Start> Programs> Solarwinds Orion> Orion Web Console It will open up on the IP Address that you assigned in the Configuration Wizard.

You will need to rerun the CatTools Installer, it will then ask you to install as a Service, or Install as an Application a few prompts before installation.

Dependencies were added in Orion 10.1 with the introduction of the Collector Services. You will need to upgrade to 10.1 to gain this functionality.

The Engineer's Toolset set of Tools are designed to be ran as a Single Engineer troubleshooting the Network at that time. None of these tools are able to run as a Service. If you are looking for a Full time solution to run as a Service, you may want to look at the Network Performance Monitor.

I have made a few changes. One is that this will need to be 2 Alerts to simplify the messaging. You can set the Alert to Trigger once every 10 minutes for these Alerts. You will need to create the Alerts and select the Type of Property to Monitor to Custom SQL Alert and setup your Trigger query to Node. The below SQL Query…

DirectLink was specifically created for this use Case. Enabling a DirectLink account allows you to make direct hyperlinks to specific web console views available to individuals who do not already have Orion Web Console user accounts. Any URL referring directly to an Orion web page bypasses the login screen, logging the…

Please see this KB: http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=570

Unless you are monitoring the workstation and switch, Network Performance cannot. You would need User Device Tracker, it would only need the access switch and can report the MAC Address, IP Address, and Hostname of the workstation.

I created a Report for the Current UnDPs and the values being returned. All Current Node UnDPs and the Nodes Assigned

We have seen a Website issue with .Net 4 and Orion 10 SP1 Our KB Article discusses the Issue that we have seen with .Net 4. I am seeing an HTTP Error 500.19 - Internal Server Error when I launch the Orion Web Console. Why am I seeing this error, and how do I fix it?

What Type of Devices or Drives are you trying to Monitor in Orion NPM and what information are you wanting to gather?

No, there is no Direct Logging of what each user does on Orion.

NPM reports the numbers found when it queries the SNMP agent on a device. Discarded traffic, whether it is intentional or not, is recorded by the following MIBS: ifInDiscard, ifOutDiscard, ifInErrors, ifOutErrors. Since these MIBs are Counters that Increment, our application will take an Initial poll and record this number…

What is the SNMP version on the affected Nodes?

For IPAM to see the DHCP Server, it will use the RPC Port. RPC Ports dynamically assigned above 1024. To configure RPC dynamic port allocations see: support.microsoft.com/.../154596

1. Yes 2. Yes 3. Yes

Troubleshooting Error 5: Access Denied Error 5: Access Denied suggest that you do not have the proper credentials to logon to the remote machine. Over and above everything else, whatever credentials you are using to attempt the remote connection must have rights to logon locally to the remote machine. In other words, the…

You will not need a dedicated DNS Server for the Network Performance Monitor. NPM does poll for IP to Hostname through the DNS and will refresh the data every poll if you have the Nodes setup for DHCP. Systems monitored with Static IPs will retain the Hostname through the polling cycle and will reduce not re-resolve the…