rem64

Nope - beta is not available. I was just being sarcastic. I'm sure he is working hard behind the scenes though. It seems he updates us every couple of months with the progress. Let's wait until November. Maybe something will be out by then.

Any idea when they will be actually going to a different version # (version# 13?). Seems like this company has been on version 12 for years and just do supplemental updates once a year (if we are lucky they will do a couple of updates in the same calendar year). Look at the version history. The lack of product updates for…

Yup. I agree cgachot. We don't hear from Peter for months and then he sends a note 3 weeks ago to give us all hope he is actually making progress (if you consider BETA SIGNUP PROGRESS). He made it seem like 12.2 is just around the corner and that we should be excited. Based on my experience with the way Solarwinds is…

Hello Amccaskill, This has always been the way it was done because the Reporting function is really limited. It's easy enough to export assets and other reporting information and then export the data to excel or pdf (this comes in handy, but still would love real-time reporting). But this is not the "Reporting" function.…

is 12.2 available yet?? 

Try not to complain too much Benar. You may get a private email warning you about complaints like I did. I've been complaining for months but it goes nowhere. I only get private emails telling me to stop complaining.

Ryannix - that makes a lot of sense now why they have not placed any emphasis on updating WHD on a regular basis. It would probably cost them more money to have a development team work on the project so they stick one person on it. The complaints go nowhere. I've complained to our account rep. I guess the only way we can…

I agree with you Typhoon. This continues to be a great disappointment that they keep promising improvements and not delivering (I keep saying "They talk a good game"). Milan is just like his predecessor. Takes months to put out updates and when they do the update is way off from what we are expecting).

seems like you are deemphasizing WHD and pushing customers towards a different product? Any emphasis on updating the WebHelpdesk software that has not been updated to a new version in a couple of years?

just love the support (or lack of) from Peter updating these pages and diligently working on the once a year (maybe 2) update. 

Latest updates???? Are we close? 

Glen - Any chatter about the webhelpdesk product from the Spiceworks forum?

Milan, You are 100% incorrect. I'm very happy with the WHD product itself. What I'm not happy with (and I think most of your customers will support me on this) is the lack of updates to the WHD product and the continued back and forth of promises by you and your predecessors. Now it appears that you are trying to push your…

Beta signup. Not the production 12.2 but BETA? Hmmmmm....At this point BETA would at least be something. Peter you posted this July 31. It is now August 23. You didn't mention how long we would have to keep our eyes open for the Beta signup. Will the BETA be part of your 2014 project plan?

Just get us a production product that we can install please. 

BSHOPP - how much longer before proof is in the pudding?? How much longer do you need? Almost a year and counting

ok...so it's been awhile since that 12.5 update....Is 12.6 on the horizon? 

hwegener, - the only option any of us have now (according to Peter) is to be part of this beta program to provide Peter and his crew feedback (even though they've had feedback for at least a year) so that we can help him develop the product. I was told if I didn't become part of the beta program it will take longer for him…

Peter - you posted 3 weeks ago. Customer have been very-very patient with you and your team (or maybe you are a 1 person team?). Please do not post promises for new versions (and a beta version after all this time you've had to work on new WHD updates??) and then not follow up with the community waiting for you to come…

Peter, I'm not sure if I should consider your comments funny or insulting. First, if you read the posts regularly why are you replying to the post almost a month later?? Some of the other posts also do not get much response or useful replies coming back from your team.The funny part is that there has been NO (ZERO)…

Well, when you finally release the next version of the software (which has taking a ridiculous amount of time) then I will not criticize. I'm not attacking anyone. Just stating facts.

Today would be perfect. I mean how long has your team been working on something new for your customers? over a year right??

Seems like you have been working on this for a long time. When can we expect the next release with some of these (hopefully the asset reporting features will get released) features ?? Sent from iPhone

Peter - where is that roadmap? Do we have to get personal emails to learn about your roadmap? What about the promise made last year that there would be many new updates that would come in small chunks? I'm guessing based on your previous software updates that we should get maybe 1 more update (if we are lucky) by the end…

I've been in the "I'll believe it when I see it group". I've been hearing promises for over a year. Even when you do come out with the next release there is still no excuse for the lack of updates since SW has purchased the product. The next release better be a good one (as I'm sure it could take a VERY-VERY LONG TIME for…

DLEONARDINRSD, I agree with you 100%. The thing that I loved about the previous owners of Webhelpdesk is the fact that they constantly updated the WHD software. Now, even they failed in some areas such as Reporting, but I know that they took customer feedback and worked in a timely manner to improve the product. Solarwinds…

Such a long time to wait for such an "UNIMPRESSIVE" update. Oh well, any votes when we can expect the next update (12.7.5)? 2023?

7 months and counting. Where are all the promised improvements? I think there is very little focus on improving the helpdesk product. The 12.0 product just gives you the nice "SolarWinds" look to it. 12.1 does not address or add anything new. More robust reporting with options including * reporting on new objects like…

we don't want beta. We want the real thing. Your customers have waited a long time for any update. 

I'm not part of the RC participation. I just want to know when we are getting the finished product. Frustrated - PAYING CUSTOMER