planglois · Senior Advisor, RF Engineering · ✭✭✭✭✭

I opened a case, as per rob.hock suggestion. I had this issue after installing an APE. I was asked for a few screenshots, and they closed the case telling me I should buy licenses If I want. Here's the closing argument of the support agent: "When the NPM is purchased you get a QOE for 30 days, after 30 days you will see…

aLTeReGo is certainly a genius

Is the step 13 of that procedure is really necessary? To my understanding, adding the user (service account) to Performance Monitor Users and Distributed COM Users groups is already giving the needed rights...

Just found out: Selection of multiple nodes will be displayed on the map as a group... WOW! That means I have to reselect everything that belongs to each and every of my 20+ groups, and that when I add or substract a device from a group I will have to edit the map as well as the group membership? Argh...

and the support website (it shows 10.6 RC instead of 10.6) when creating a case. I also found that the link to know more about world maps in the manage section is not working.

Anyway to augment the verbiage on the too generic log entry to at least know on which node/agent the error has been detected on? Would LogAdjuster be able to provite better info? My Core.jobs2_[xxxxx].logs files state: *** Assembly SolarWinds.JobEngine, Version=2.11.0.244, Culture=neutral, PublicKeyToken=null, .NET version…

Thanks for sheeding some light on this issue. I was able to go back and fix the only alert rule that was coming over and over again when checks are being done during configuration wizard is ran (along with the 200ish skipped alert rules) . I deleted that unused rule and I am not seeing this warning anymore

Thanks for taking the time to better understand my love-hate relationship with Solarwinds. I hope I was clear enough and did not offended anyone with a bad translation . I really recommend that everyone takes a little 15 min to vent and express how your customer relationship is!

Since I opened the case last week, SW support did not even tried to reach me. Im in the same situation, stuck and its not working... Deceiving!

From what I understood talking to the SW engineer, w3wp crashes can be caused by multiple issues. Mine was due to a .NET error, fixed by mostly by repairing the installation.

We had an issue where the backup partition was not upgraded to the intended version. There was a power failure at the switch location and when the device came back up it was on on the backup image, with previous bugs we ironed out by upgrading... Would be nice to poll active and standby image versions to ensure uniformity.

"This beta includes certain items that are mentioned in the What We're Working On for VNQM article, updated August 5th." Would it be possible to know if Juniper RPM support made it to the short list?

Thank you so much Great approach to a challenge!

Have you been able to fix it? I'm experiencing the same issue on my end.

Per this link https://documentation.solarwinds.com/en/Success_Center/LA/Content/LA/LA-Syslog-Trap-Parity.htm , sending an email as a trap action should be available. Which version are you running?

I'm not the same having this issue... please vote for those two feature requests: * http://thwack.solarwinds.com/ideas/3534 * http://thwack.solarwinds.com/ideas/2146

Hard drives status are not available via WMI integration (https://support.solarwinds.com/SuccessCenter/s/article/Difference-in-Hardware-Health-by-manufacturer-and-polling-method-for-servers?language=en_US). As a workaround, you could configure your iDRAC (and I believe OMSA as well...) to write OS system events in Windows…

It would be better if the check, and download from the web interface be done at the user level (client) instead of directly on the Orion server (or be given the choice). Like a lot of other Thwacksters here, all my Solarwinds servers are in private networks, isolated from Internet. Admins are accessing thru corporate…

The app_offline.htm should be a straight forward page. Unless you are changing the server URL, there is no code that should change. You just have to place it in the C:\inetpub\SolarWinds\ when needed, and take it off (or rename it) when done...

If you want a better looking Maintenance page, you can edit c:\inetpub\SolarWinds\Orion\OrionMinReqs.master, remove all javascript code, rename it App_offline.htm and edit the page so it displays the message that you are looking for. This page will then have your logo and follow the CSS of your site

If you send me the file I can try to modify it. Mine is already modified and has a custom logo and everything. That would take me longer to fix it...

Will that work on CS1000 systems?

Have you tried on a 1700 with the latest (or at least recent) ios?

It worked on Cisco as this is polled directly in Solarwinds. That being said, I found here on thwack () the receipe to poll Juniper SN. You will have to create a UnDP to populate the data, and then, create a report based on that information. Since I don't have any Juniper gear anymore, I can't really do that and test it…

jhynds​, regarding your comment about LM being priced separately you mention the following: "I hope that gives you some comfort that we're committed to including syslog and trap functionality within NPM." but from what I read, is that if we are going forward with upgrades without LM, I'll be stucked with a product that…

We use Solarwinds to aggregate traps & syslogs (Mostly traps) from private production sub networks. We filter some traps (Mostly the informational traps) and forward the remaining to our National NOC. The source IP of the trap identiify the network it came from to ensure proper treatment at the NOC. Also, we use forwarding…

Without at least the trap & syslogs forwarding, we cannot install this module. We have complex forwarding rules per additional poller that are critical to our organization. That being said, as an upgrade to something already in NPM, I dont understand why it's priced separately, and how to build a business case to buy a…

Don't forget to backup your database prior playing into it

Thanks a lot c.gura​

It works for all my APE & AWS, but my primary server throws this error at me: ... and the troubleshooting steps article URL is not working...