percyplant ✭✭✭✭✭

any progress on this? We are holding back on the upgrade to 12.7.1 until this if fixed.

That's what the action should be doing. It should check who is editing the ticket and trying to assign it to your generic tech, and make it blank again. If the ticket was created out of hours then auto assign will kick in and that will bypass the action rule.

change username of the tech account you disabled (e.g. add XXX to the end of the tech username). If the client and tech have the same username, if the tech login is disabled then the tech login takes priority and will stop the client login from working. regards Chris

I haven't submitted a ticket for attachments yet..

a full release, but still very buggy...

You could trigger the assignment using an action rule(s): You could have a hidden ticket custom field (e.g. Assign Tech) which you set via the API, then have actions rules (1 per tech you need to assign) to monitor the custom field to see if it is set to a certain tech name. Then assign the ticket to that tech in that…

I can confirm that 12.5.2.84 does not fix this issue. Additionally does anyone know how to removed tasks from tickets which have been deleted?

I personally think they should ensure that you can't leave the page until the save button is pressed. You get this feature on other form webpages, but not in WHD.

Your need to use %20 instead of spaces e.g. modelName like '*Mac* to modelName%02like%20'*Mac* I needed to do this while using CURL

Do you have any WHD Tasks that copy tickets? or actions rules that trigger/change something? Or Parent and Child tickets?

You'll just have to tell your asset administrators not to edit the asset number, you can't lock it. You shouldn't need to restart WHD. Asset discovery connector can be run manually if required, but that will not edit the incorrect asset numbers, you'll have to export and re-import as suggested above. If you sync using…

Sounds like the web browser is caching the username autofill, so users will need to empty their browser cache or remove the entry from the Credential Manager control panel.

Sorry I misread that badly ! Do you use an Asset Discovery connector? You might be able to work out something with that... We use a parent asset number CF for child asset when we import them, which can be used to manage assets. Although something worth looking into... You can export to excel document and use the "Related…

It could be that some devices were seen on the network, but unable to audit the device because of username / password issue

How you you have migrate configured? e.g. Delete ticket or cancelled? Found in Setup > Tickets > Status Types - Options 'Tab' If you don't delete the old tickets via a merge they will still be on the system, if not then you have to go into the DB and change the deleted ticket back attribute to 0

how about using this? [ol] [li]list 1[/li] [li]list 2[/li] [/ol]

What's the structure / setup of reports? Are the alert level and alert status, as these are also broken in the dashboard...

Found a few things which I've reported to SW, but nothing major yet Let me know how you get on..

What process was you running at the time of the error? Was it during a save or action rule? Just interested to know if I might have the same problem..

What WHD version are you guys using that produced this error?

Once deleted all the messages, this number next to messages usually clears once you logout and login in again... regards Chris

You can't customize this part of the tech interface. I suggest you make a features request with Solarwinds, although it might be some time before that add that type of feature. You can have Request Type URL which goes directly to a Request Type form…

Looks like the downloads have now been fixed. Just installed "12.7.2 - Build #12.7.2.30"

If you are using MS SQL instead of PostgreSQL, you might want to disabled the PostgreSQL service from a resources and security point of view anyway. You might have to disable the PostgreSQL service each time you upgrade the WHD also.

I don't think you want to bulk delete the assets, I think the question is to remove the clients ownership from an asset. You can't do that in a bulk action.You can only add clients I would suggest to make a feature request to Solarwinds. Chris

Also the Location for a ticket can be inherited (depending on you settings) from a client, if a Client doesn't have a Location then the Company will not be populated.

You can view the RSS newfeed for WHD by looking at the Demo webiste: https://webhelpdesk.demo.solarwinds.com/helpdesk/WebObjects/Helpdesk.woa/wa/FaqActions/rss?type=rss As soon as they/you edit the FAQs they will disappear from the newsfeed. Come on Solarwinds fix this !

Additional under Report Filters, you can include only open ticket status's to show only those tickets which are currently open. regards Chris

Sorry to say RC 2 isn't looking much better.. In the client interface, under Profile tab the following are missing: Phone Phone 2 Use HTML E-Mail E-Mail Format Ticket-Approval Method If any of these are required fields e.g. Phone, you are taken to the Profile tab automatically, but as you can't add a phone, you can never…