percyplant ✭✭✭✭✭

I'm sticking with 12.5.2 - Build #12.5.2.84 as it's stable, 12.6 has still issues even with HF1, as for 12.7.1 final build, I'm still really cautious, as they've created way too many new bugs. Chris

This is a bug, happens in other browsers too. I have previously reported it, you might want to open a support call with Solarwinds and push them a bit. Sometimes a logout and login in again clears the previous Request Type filter view as you say, but not always. We've had to stop using the filter feature as it's too…

While using the client interface, History tab - Search For any search the following error appears on the screen... So basically search is completely broken ! Our development system is running on https://127.0.0.1:8443/ and port 8081 is also available and redirect HTTP Requests to HTTPS is disabled (enabling it doesn't help…

Within the client interface, under the History tab: When you click on the icon "open ticket details on a separate window", once you are within a new tab windows for a browser, if you click save, then nothing happens, and doesn't take you back to the previous History page. Also ideally that new page needs a "Close" button…

Within the Client interface under Profile tab: When trying to edit the Secondary Email, you can not save two email addresses with commas ',' or semi-colons ';' We use multiply email addresses in this field which is excepted elsewhere within the system, and will allow both email address to send email updates for tickets.…

Lookup Client Admins in the manual regards Chris

This is a bug which has been around for a while, it has been reported to Solarwinds - Worth creating your own support call to get them to hurry up and fix it. regards Chris

If you are just using the Client Interface, you can create a Client custom field (e.g. Yes/No - "I agree that personal information is stored about me on the Helpdesk etc") that is a required field in their profile tab. The client interface will make then (by taking them directly to the profile tab, regardless of you…

I believe that topcat supports both 1.0 and 1.2 - You can configure the OS to reject 1.0 requests, but this will disable (Break !) the WHD API as the API only supports 1.0. I've used Nartac Software - IIS Crypto before which will allow you to configure how secure your OS is. If the WHD is public facing and depending on…

Hi, Can you provide a screen shot of your action rule which are related to HR new hires and Terminations.

Do you have 12.6 RC2? try RC2 if you have RC1 I have added a support call about this function as it is showing deleted request types in the list when I use it.. The issue might be related to yours. -Chris

This is a know problem, and has been around for a few years now. It's even mentioned in WHD 12.7 Release Notes under known issues. I suggest you submit a support call with Solarwinds. As 12.7.0 is so buggy, hopefully a new version will be out soon...

Client interface again... Can we have the order of the client interface notes in the reverse order, like in the old interface so that the newest note is at the top, also the add new note box needs to be at the top, as after 32 notes you have to scroll forever to get to that box I also want the notes background color back !…

In the client interface, when I Edit the email address, then save, then go back to the profile tab it's blank (the whole profile doesn't appear), with a red empty progress message in the top right of the screen If I change the email address back to what is was in the tech interface, I can then view the profile okay again…

In the client interface, if you create a ticket and enter a CC email address and tick enabled, when you go back into history for that ticket it is unticked. Even when you tick it again in history is doesn't remain ticked, as there is no save button to confirm. hey Solarwinds - has anyone really tested this interface !!

RSS newsfeed for FAQ still broken:https://helpdesk.com/helpdesk/WebObjects/Helpdesk.woa/wa/FaqActions/rss?type=rss If you point your RSS newsfeed script/app/tool/browser at the above URL then you should be able to get a list of the current public FAQs.. alas it's not working as expected.... Any FAQs that have been added or…

anyone noticed the size of the WHD installer for 12.7 RC3 is 500mb where as the installer for 12.6 is only 311mb, why such a large increase ?

I had this issue, which stopped clients from creating new tickets in the client interface when CC email address was added. Mine was related to a ticket bulk action issue, which Solarwinds advised me to run the following on my database: DELETE FROM TICKET_BULK_ACTION This might be the same for yours... BACKUP YOUR DATABASE…

It's worth checking your Tech Groups to see what Request Types and techs you have assigned in them, if you don't appear in the list you might not be able to see them in the My/Group tickets view. Additional there is a know bug which some tickets don't have their status set correctly even when they are labelled so. To check…

Look at Client admins within the WHD manual. You can use these to allow some clients to see tickets within their client interface. regards Chris

The method I use for automatically selecting the Request Type is to have a landing page via another web service e.g. using IIS on Windows on the same server as the WHD application is installed on. In IIS have a website that listens for https://helpdesk.company.com port 443 Within IIS configure a redirect to…

I've tried the new WHD mobile app for android, and I'm rather disappointed as the features available are complete limited and poor compared to the current Web Interface or iPad/iPhone app. This is a complete backwards step to nowhere. Come on Solarwinds !

Is his tech account linked to his client account? Sound like he is logging on as client. Also there are two interfaces, the client interface and the tech interface, you may have to toggle between them using the blue man icon in the top right of the page. If you don't see the toggle icon then the tech is not linked to the…

If you are up for editing the css code on the server C:\Program Files\WebHelpDesk\bin\webapps\helpdesk\css\clientStylesEnhancedByColorLabels.css This will stop the FAQ question from being wrapped and move the box slightly to the left. The edited items are highlighted in RED…

No tickets are not deleted when you delete a tech. Their tech name will be greyed out with [D] after their name, but the ticket will be intact.

I've had this issue.. amongst other issues with 12.7 You could try a WHD install/repair to if that helps?

escalation from level 1 to level 2 is the way Chris

12.7 RC issues found so far: Client Interface: In the client interface you are redirected to the edit client profile tab, but the edit profile icon does not appear. When for example the following setting are applied where any of the fields are required. This makes the system completely unusable as even when you click on…

Can you provide a screen shot, as it sounds like you've got sub request types. regards Chris

Tatyana, In Group Ticket, Edit your Columnset / create a new one by clicking on the pencil icon, while editing the column set drag Parts field from Right to Left, and move the parts somewhere near the top of the list on the left hand side, give your column set a name e.g. "parts" , and then click save. Any parts attached…