patricks

Can’t seem to get a link from the portal, but I had to click under Filter – ‘Hotfixes’

This needs to be more visible! Are all the above mentioned features targeted for 12.2? Or will they be scattered across several releases?

I don't think I have received my points from this yet. Has anyone else?

CTRL + Z should work in the helpdesk.

AFAIK the only release notes can be found in the HF itself. I don’t think your specific issue was in the hotfix documentation.

Users can't log calls using Dameware. They still have to use WHD. If a user logs a call, the only slick addition, is a button under their name with their ip address so you can more easily remote in. Hope this answers your questions.

I'm not sure what you tried to post, but I don't have permissions to view it

Have you played with the Setup > Email > Options > Outgoing Mail > Include Graphics In HTML E-Mail option?

Oh, duh. I don't know how many combinations of accessing the page and bookmarking I tried... Thanks!

Some sort of notice would be awesome. Maybe even color coded?!?!

Yep.

I'm pretty sure this will be fixed once they re-do the ticket side of WHD. I believe it's a limitation with webkit.

Good to hear! I was just commenting that your comment might be better suited as its own post? Seems like a lot of people are on the edge of their seats for a release.

This is a issue that we would very much like to have.

In our environment, as part of the 'open ticket' email, we include the tech name. Also, assignment is sometimes based on more than just the request type.

This would be very helpful.

Great idea! Here's what I use right now as a bookmarklet: http://HELPDESKURL/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new

Why is there a 'October 2013' date in the sweepstakes T&C?

It would be really nice to have the save buttons on the top as well. I use the shift-click functionality, so it's not really important to me to have a button to save/exit.

This is a great idea.

Thanks, I'll be patient, and learn to read

Ick, you’re right. Probably would be a good candidate to do to the feature request section.

You're missing task 4. TASK 4 - WHERE CAN YOU GET SUPPORT WHILE TROUBLESHOOTING AN ISSUE?The product forums are where you will get most of your support, from either other community members or a SolarWinds employee. There are developers, product managers, community staff, and others that are here to answer your questions…

It says I haven't done task 5, but I totally bookmarked a product 'Wht's happening next' and it doesn't seem to recognize it.

This. It's a tad annoying not actually having our work schedules sync up with their actual schedules. Lunch breaks would also be nice!

In our system in that scenario, if the CC'd client replies to the email, it will add the note to the ticket.

Had this same issue, here's what solarwinds support said: "Hi Patrick, I left a voice mail on what is the best time that I can contact you. In any case, would it be possible to have the two techs use Chrome instead? I have consulted this with the Dev Team and confirmed that WHD works best in Chrome. Please advise. Thanks,…

It just looks weird in the helpdesk. (more a pet peve)

That's fine How's this?

Just created a fresh ticket, and that appears to be the case. It didn't seem to send a new email on creation either. Thanks!