Comments
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You could use the FAQs for this. Just create FAQs for each request type that link to the places you want to show the user.
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You should be able to just add an A/D sync with the new Active directory. We use 4 different AD trusted domains and we use the PhysicalOffice field within AD and tie that to the "Location" field within WHD. You can use a buld AD editor ( we use Bulk AD Bulk AD Users) to modify all of the users within the Active Directory…
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That works.. thank you
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I am seeing this error as well. Is there a way to go into the database backend and delete the messages?
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We use a specific request type (Submitted by email) to track these tickets. We will then change the request type and we have a custom field of "Submitted By email" for reporting.
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This did not work. I ran the Discovery. But when I went to import it, it did not tell me which SNMP credentials had works. So I took a chance and took a picture of the Custom settings of one system and ran the import on that system. I got back "Import Status: skipped, already exists in Orion DB". Any ideas? There are 23…
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I do not want to create new nodes. They have placed a lot of information into custom properties and they use dynamic groups from that information for alerting. So I did not want to change that information. As long as Sonar will not change the custom properties to default, that should work.
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Does anyone have an idea on this? I am also looking to update some servers that do not show the location field. I can not find where I might be able to even update this field from NPM itself and i really done want to have to go into the database to find it. Thanks
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Thank you mcgeg. We did think of the 2 request type trees. Although I like the option, senior management was worried about reporting and missing some request types in reports.
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I have found the answer. There are actually three places that you need. You can find the settings here. If you are wanting to introduce users to a helpdesk system that were not using one then email integration is a quick way to do that. I agree with KaoS - it certainly degrades the quality of info both in identifying the…
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Update. This seems to be an issue with multi-time zones. We have techs in India and techs here in US. Us techs are not seeing the issues. India Techs are. We are also seeing the same type of issue with Reports. If a tech in Kolkata runs the report "Weekly closed tickets", the report displays all tickets. If someone in the…
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What we do is have a different address in the outgoing email as the incoming. That way, when the clients reply, the only thing they see is the distribution list email and not the incoming ticket creation email.
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I find it funny that a lot of comments are about the example I placed about SharePoint. I was making a blanket statement and used SharePoint as a recent example. Do you find that SharePoint is one of those application that you do what we in our office call a "Ron Popeil Set it and Forget it"? What other applications do you…
