Comments
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I don't mind the notes/editor, but I would really like to be able to drag/drop attachments instead of having to use the upload button for each attachment. It's the little things that matter...
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Me too - I send some tickets to my vendor and they want it sent to their service email account (so they can have it forwarded to multiple people at their company), but I want WHD to accept a reply from anyone at that company. Not sure if that is possible though.
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Same here. I opened a support case and got a response: I have verified with development and this seems to be by design not to show pieces of information to existing WHD client cc recipients. As it is the design, I can however submit a feature request asking that they consider adding that information to those recipients. If…
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I think it's driven through the Setup > General > Server Options section. We changed our server to respond on 80/443 instead of 8081/8443, but I think you're looking for the "Custom HTTPS Port ofr Generated URL Links" option.
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We would really like this. We use the helpdesk to track tech requests and building inventory, for 27 buildings. It gets time-consuming to run reports for all the principals since the fields available to clients is limited, and we use a lot of custom fields. It would be nice if the location "client admins" could run the…
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We have this too. Of our 2600 active LDAP/AD staff accounts (clients) maybe 4-5 will randomly show (I), but if I manually run another sync during the day, it switches them back to active. I haven't investigated too much on this since it seems pretty random and the next sync at 1am nightly usually resolves it for them.
